As of: February 16, 2024, 6:35 a.m
By: Kai Hartwig, Anna-Lena Kiegerl
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Stiftung Warentest tested three models of Amazon TV sets.
But all three disappoint.
Now the shipping service provider spoke up.
Kassel – Whether heat pump or detergent, Stiftung Warentest tests numerous products and makes the purchase decision easier for many consumers.
The organization has also already tested 244 different TV sets.
Recently, three models from Amazon's own brand of televisions were put to the test.
But these were by no means convincing, especially the handling of the devices causes problems, but the retail giant's televisions also show problems elsewhere.
Amazon televisions at Stiftung Warentest: These three models were tested
The following three Amazon televisions were examined by Stiftung Warentest:
1. Amazon Fire TV-4, 55 inches, 700 euros, grade: 3.1
2. Amazon Fire TV Omni OLED, 55 inches, 800 euros, grade: 3.2
3. Amazon Fire TV-2, 40 inches, 350 euros, grade: 3.5
Stiftung Warentest tests Amazon televisions: designed for streaming
For various reasons, Amazon's TVs only received mediocre reviews.
Handling in particular showed problems.
Switching between channels took a long time and the channel list was difficult to access.
The testers found that the menu is primarily designed for accessing content from streaming services.
It is less focused on classic television.
The sound quality also caused problems, as the tones sounded very thin due to the low bass.
All three Amazon televisions tested received only moderate ratings.
© Imago/Jakub Porzycki
According to the testers, there were also several weaknesses in the image quality.
According to Stiftung Warentest, the image offered harsh contrasts and unnatural colors.
In addition, details were lost in dark sections of the image and jerking was noticeable during camera pans and fast scenes.
The more expensive and larger models require a lot of power, while the small and cheap model does not support UHD or 4K resolution.
Ultimately, the conclusion from Stiftung Warentest: There are significantly better televisions to buy at the same or similar price.
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Amazon contradicts the results of Stiftung Warentest – at least partially
After the Stiftung Warentest test results were published, Amazon spoke up.
And according to a report from
spiegel.de,
she firmly defended herself against some of the testers' views.
Stiftung Warentest had also stated that users of Amazon televisions had to expect advertising windows to appear automatically again and again.
During the test, the advertising could sometimes be seen over a large area on the screens of the tested devices.
After all, you could minimize them with just one click.
Amazon apparently responded to this situation by optimizing its televisions.
A different menu navigation has been installed in the televisions since December 2023, which results in a different operation after the devices are started.
Advertisements are now only played if the Amazon TV remote control remains untouched for at least three seconds.
It is also possible to cancel the advertising clip by pressing the back button on the remote control.
Amazon recently had to defend itself against an online shopping scam.
This also affected eBay users.
In addition, a change in Amazon Prime caused discussions.