As of: February 23, 2024, 8:44 a.m
By: Romina Kunze
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In theory, the transmitter-receiver principle is simple.
In practice often not.
A DHL customer also had to experience this and was ultimately lucky in misfortune.
Munich – You are not always at home to receive the package you are longingly waiting for.
If you want to save yourself the hassle of going to the parcel shop or pick-up station, you can specify a storage location to the parcel service.
Every now and then, however, there seem to be significant misunderstandings between recipients and parcel carriers.
For example, if the package is waiting for you in the garage even though you don't have one or no storage location has been agreed upon.
The storage location of a DHL customer actually existed, but it is difficult to imagine that he specified it as such.
As the man reported on the social media platform X (formerly Twitter), his package was delivered to the trash can.
“Then we would have a problem”: Recipient takes on DHL after package ends up in the trash
With around 20 packages to be delivered per hour, things understandably have to be done quickly.
However, this understanding is likely to end at the latest when customers are stuck with their money.
In the case of the affected
So it's understandable that the man takes DHL to task with his post.
Especially since he found the package in the full garbage can.
“If the garbage collection had come this morning, we (YOU) would have a problem,” he writes angrily on X.
In another case, an Amazon customer complained that she had received two bars of chocolate instead of the high-tech tablet she had ordered.
If the package is lost or damaged, the retailer is usually liable
In his angry post, he also blames Amazon, where he probably ordered the package.
Accordingly, he did not receive a delivery notice from the dealer, only the note from the parcel carrier in the mailbox.
So it's a happy coincidence that he ends up holding his package intact in his hands.
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It was thanks to a lucky coincidence or the local waste disposal service's roster that a DHL recipient received his package.
“If the garbage collection had come this morning, we would have a problem.” (Photo montage) © X/Imago
In a similar case, the recipient was not so lucky.
At that time, Amazon got involved to investigate a DPD shipment.
Commercial retailers are also obliged to do this, as the European Consumer Center Germany explains.
Accordingly, retailers bear the full shipping risk and must also pay for any damage or loss of the package.
The risk with the storage location of packages – experts advise against it
From a legal perspective, however, it becomes problematic with the storage location mentioned at the beginning by agreement.
This means that the risk is transferred to the recipient.
“By storing it in the location desired and permitted by the consumer, both contractual partners have fulfilled their respective obligations,” explains a spokeswoman for the consumer advice center when asked by
IPPEN.MEDIA
.
If the shipment is stolen, the retailer is no longer liable.
Provided that the package was actually left at the agreed storage location.
“But the difficulty is proving that,” the consumer protection expert continued.
She advises recipients to report the loss to both the sender and the parcel service and request a copy of the delivery permit.
But even then, the hope of a full refund is slim.
Annoyance that the X-User fortunately didn't have to deal with.
However, reliable delivery looks different.
DHL has now contacted the customer and apologized for the action in the post.
It is not immediately known what was in the broadcast.
(rku)