“Hello Parcoursup, how can I help you?
» Amélie Loire is a My online orientation advisor in Amiens, in a call center connected to the toll-free number (0 800 400 070)
set up by the government to support final year high school students and students in their efforts on the platform.
From 10 a.m. to 4 p.m., Monday to Friday, the place buzzes with telephone conversations.
To accommodate candidates at peak times, the center will also be open for extended periods, from 10 a.m. to 8 p.m., Wednesday March 13 and Thursday March 14.
Some advisors talk while walking, others tap on their keyboard, search their computers or, like Amélie, take a few notes by hand, orange marker on checkered paper.
Forty-eight hours before the end of the vows, the calls continue without interruption.
“We have a lot more than usual.
The closer the deadline gets, the more it increases.
The number of calls doubles from week to week,” indicates Claire Platel, assistant director of the Personalized support, information and advice to users department.
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