Link .. A platform to register citizens' complaints and address them in Damascus International Fair

Damascus-Sana

The Ministry of Administrative Development announced at its 61st session in Damascus International Fair on the launch of the first link of the link link to register citizens' complaints and address them and enhance communication between them and public bodies, in cooperation with the ministries of public works and housing and local administration and the environment.

Citizens can visit the platform, which is available on the website of the Center for Measuring Administrative Performance of the Ministry. It consists of five applications, most notably the “Sawa Anti-Corruption” and “Citizen Satisfaction” applications. And “Together to simplify procedures”.

In a statement to SANA delegate, Eng. Heba Al Ghazoul, assistant director of the administrative performance measurement and support center, confirmed that the platform will be a link between the citizen and the ministries of public works, housing, local administration and environment and evaluate their services and receive complaints about them. Citizen ”It allows an opinion on the service received.

She explained that the citizen can create an account on the center's website and through it can submit a complaint about the services of the two ministries, confirming the ministry's commitment to the confidentiality of information and data provider of any complaint absolutely and fully protected based on privacy policy and within an integrated electronic work environment.

Madeleine Haj Khalil, a worker at the Center for Measuring Administrative Performance, described the platform as an “interactive electronic platform” to communicate the voice of the citizen and his complaint about any extortion, bribery, procrastination or misapplication of the laws and regulations of the public service officials. Learn more about Sawa Anti-Corruption application and ensure the confidentiality of their data and expressed optimism and desire to create accounts on the Center's website.

The Center for Supporting and Measuring Administrative Performance is a microcosm of the next e-government, in accordance with the requirements of the National Project for Administrative Reform and those announced by the center's officials at the Ministry of Administrative Development.

Handsome Adawi

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