[Hong Kong Airlines Crisis] BOC Insurance with Travel Insurance Package Collapsed but Not Included

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Written by: Tao Jiaxin

2019-12-03 17:28

[Updated at 18:00] BOC Insurance Announcement, insured "Global Travel Choice Travel Protection Plan" or "Global Travel Soar Travel Protection Plan" at or after 18:00 today (December 3), excluding Hong Kong Airlines customers from the coverage .

The Air Transport Licensing Authority yesterday (3rd) urged Hong Kong Airlines to improve its finances, otherwise the decision to revoke the license will be made before this Saturday (7th). The parent company Hainan Airlines issued an announcement last night, led by China Development Bank to lend 4 billion yuan, which will be used for "subsidiary airline operating expenses." However, the future of Hong Kong Airlines is unknown.

After reviewing the information, the current travel insurance coverage on the market includes three companies that include the “Airline Failure” project, including Bank of China Insurance, Blue Cross and Bridge Insurance. Zhongliqiao Insurance has changed its terms in February this year to specify that the relevant protection does not apply to Hong Kong Airlines. As a customer, the reporter made inquiries with Blue Cross and BOC Insurance and was informed that the insurance clauses of the "airline failure" of the insurance policy were not specifically excluded from Hong Kong Airlines. In other words, Hong Kong Airlines could also claim compensation in the event of failure, but two The insurance companies all pointed out that the clauses stated that the contracted airline was "closed" and did not include any "pinning" of the airline.

The Air Transport Licensing Authority stated on December 2 that if Hong Kong Airlines fails to improve its financial situation as required by the deadline, the authorities will take further action, including "pinning". (Profile picture)

Blue Cross and BOC underwrite Hong Kong Airlines' failure but do not include "sewing cards"

On January 7 this year, Blue Cross sent an e-mail to its cooperating merchants stating that the new policies issued from the early morning of that day will not apply to Hong Kong Airlines customers until further notice. Blue Cross ’s “Special Allowance-Airline Failure” applies to delays in travel. It means that if the insured person has paid for the ticket and the airline has declared a failure before the start of the journey, it will be compensated for the reason why it is necessary to purchase an alternative transportation document. Extra expenses. The reporter called the Customer Service Center for inquiries. The Customer Service Officer stated that the relevant insurance policy had been updated on September 23. As long as it was a Global Protection "Prestige Plan" or "Smart Choice Plan" customer, Hong Kong Airlines had been re-incorporated into the project's insurance The scope, in other words, is that Hong Kong Airlines can also be compensated in the event of a bankruptcy, but it does not include any "pinning" of the airline. The other party stated that "the pinning is unknown if it will be restored, but the failure is failure."

As for the Bank of China's Universal Travel Protection Plan, the delay or cancellation of a trip caused by the bankruptcy of a registered travel agency of the Hong Kong Tourism Board or the airline's failure are all protection items and coverage, such as the cancellation of a trip due to airline failure Depending on the type of purchase plan, the maximum compensation is from 30,000 to 50,000 yuan. The reporter called the customer service center to inquire that the other party stated that the "airline closure" clause was still in effect and did not specifically indicate which airline was excluded, but the policy did not include "stitching" and pointed out that there were no "stitching" on the policy. Wording, so it is not covered.

Source: Insurance company terms

Bridgelink memorandum sets out exclusion of Hong Kong Airlines

According to the website of Liqiao Insurance, its travel insurance policy has a special subsidy item for airline failures. Cancellation is therefore compensated. However, it was revised on February 2 this year. In the memorandum, this item does not apply to Hong Kong Airlines passengers. New insurance policies issued after November 5 still indicate in the memo that this protection item does not apply to Hong Kong Airlines.

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