Patients staying at Prima Palace complain about rotten vegetables, lack of heating and unanswered reception • "Food spoiled, cold for us"

• Shaky conditions at the Prima Palace Sea Hotel //

Rotten vegetables, beans with mold, cold nights without heating and unanswered reception are just some of the complaints from the Corona patients staying at the Prima Palace Hotel in Jerusalem under the responsibility of the Home Front Command. The complaints reveal a bleak and harsh picture of the conditions in the hotel island which are supposed to rest and recover from the disease.

However, the menu provided to actual guests, according to some, is poor and in some cases inedible: "Once a week make salads and you get the same vegetables for the week until they break down," says Esther (48), who has been there for about a week. Esther says that last Saturday they were served spoiled food that included chicken, potatoes and green beans with mold. "Everything was moldy and it stank madly. On Sunday we had spaghetti and half cooked chickpeas which was hard and not chewy."

If that is not enough, the hotel does not provide air conditioning but only ventilation. "The nights are frozen. I sleep with 3 blankets and the last days during the day it gets hot too." The patients' attempts to get a response through the reception or the Home Front Command were upset. "You can also wait 20 minutes and not be answered. Under these conditions, a healthy person who comes in here comes out weak and sick. I feel like in prison. With punishment. There is nowhere to move and no one to talk to."

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Jonathan (36) has been staying at the hotel since Sunday expanding on the conditions: "We live here like cats in the trash. I'm in shock from the state. I fight to get out of here at all costs. There are people here who are recovering from a hospital and need reasonable conditions, older people who need medication and the place Neither provides them with drugs or reasonable food. "

The Home Front Command is responsible: "The Home Front Command is an integral part of its role in managing the recovery hotels in full cooperation with the hotel management and with the professional guidance of the Ministry of Health and the HMOs. The IDF is not a medically guiding body, this issue is the responsibility of the HMOs and the Ministry. The hospital is offered the option of receiving personal deliveries, including receiving personalized medicine and additional equipment twice a day. Regarding food claims, ongoing efforts are being made to improve the quality and variety of food available to the hotel. "

"Regarding the allegations of disconnecting the hotel rooms, the hotel's air conditioning system malfunction has been repaired and as of Thursday, there is a proper and adjustable air conditioning system. The TVs in the hotel room are disconnected in accordance with the conditions of contact with the hotel's management and the target audience. The hotel has a number of options for self-evacuation of garbage quickly and conveniently. The staff of the Home Front Command who are in the hotel do everything they can to help the hotel stay and provide them with the best conditions for staying in the hotel. "

The Prima Palace Hotel said: "The Prima Hotel chain commented: Under the guidance of the Ministry of Defense, the hotel was asked to host Corona patients from the ultra-Orthodox community, as a place to recover. As much as possible, depending on their situation. The claims made are baseless. We are attentive to the unique needs of this ultra-Orthodox population, so we contacted a catering company that is also the only in Chabad kosher for Passover, and in coordination with the Chabad parties.

"We provide meals according to the specification requested. The food comes and is served fresh at every meal. Due to the Passover kitchen preparation, a cold lunch was served, which is acceptable (and brought to the attention of the patients). Beyond that, the patients receive all meals according to the specifications and much more. We follow the Ministry of Health and Home Front Command guidelines and maintain all standards as requested We regret that a handful of patients interpret our work for them as a hotel operation rather than a recovery facility, and discredit us despite our sincere efforts to serve this population according to its belief. "