A customer sent to an Ethiopian technician reported to the business owner that "the children did not feel comfortable" due to the color of his skin • The employer replied: "Shame, you will not receive service from me"
A racist text message from a customer about a Ethiopian origin technician being sent to her stirs the network. In a post posted on a Facebook group by Gani Tikva residents, owners of Alon - Electric and Air Conditioning Service, revealed a message received yesterday from a customer living in the city.
"Hi Alon, sorry for the hour. I wanted to thank you for the service, only next time please, when you send a technician - let me know," the customer wrote.
The business owner, Oak Headland, replied: "Didn't I understand ... the technician was wrong? I'll handle it."
The customer replied: "He was fine. The children did not feel comfortable. Sorry I say ... Can't say black, it's hard for me to say, but there will be someone of ours."
The shocked Hedland responded sharply to things and wrote to her: "My technicians are measured by their professionalism, honesty and of course service. My technicians are not measured by the color of their skin. I am in total shock. To tell you - shame on you. You won't get more service from me. "
The conversation between Hedland and the client // screenshot
In a post where he posted the conversation between them, Hedland wrote that "it's a customer I've known for quite some time. It's not in the United States, nor in Europe, nor in Germany. It's here, with us at home. Years of service to customers. Years of hard work. I always thought I saw and heard Everything. Probably not. I'm ashamed of that guy who's part of my tech. Excellent technician. "
Speaking to "Israel Today", Hedland said he was in correspondence with the client. "She said she was sorry for the misery caused by the technician," he said. "I realized from the technician that when he was at the customer's house they were constantly watching him, standing next to him. Only later did I realize it was because of his skin color."
Hedland added: "I don't know how things will close between them. At first, the technician wanted to file a complaint and then a civil lawsuit. I'm sorry it happens. This is a guy who served in the IDF, a paratrooper, second generation in the country. If he was born black then he doesn't deserve to live? I do not understand that. It's hard for me to see these things. He cried and I cried after him. I wanted ads, but I didn't know it would run that way on the network. "
Hedland further noted that since posting the correspondence with the same client online, he has been inundated with inquiries from all over the country. "Some have admitted to me and also received threats over the phone. Ask why I cover Negroes."
