“I have to go to Japan in August, but the borders are closed to French people who have stayed in France in the 14 days prior to arrival. The airline however maintains the flight. What should be done ?"
The response of Emmanuelle Llop, lawyer specializing in tourism law (1).
Everyone has seen the difficulty for airlines (not all, however) in accepting and reimbursing passenger cancellations due to Covid-19, or reimbursing flights that they themselves cancel. However, it is preferable not to cancel yourself and to wait for information from the company on whether or not to continue the flight. As a first step, the passenger should find out from the commercial services about his fate if he himself cancels his ticket (which may for example be neither cancellable nor refundable) due to the pandemic; then, if the company cancels itself, the passenger will request a refund if he prefers to have it.
It should be noted that more and more companies comply with their legal obligations resulting from European Regulation 261/2004 (articles 7 and 8) and first offer reimbursement - but with operational delays - then, if the passenger does so. accepts, the issuance of a voucher (or voucher, or even credit) valid for a period which varies from one company to another.
(1) equinoxeavocats.fr
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