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Written by: Chen Shuxia
2020-09-14 23:42
Last update date: 2020-09-14 23:42
MTR said today (14th) that because the software settings of two Octopus outbound processors at Siu Hong Light Rail Station were incorrect, passengers who used these two processors to exit the station from 10 to 11 of this month , Or fail to enjoy the "20% fare deduction for Chengcheng".
MTR apologizes for the inconvenience caused to passengers. Approximately 1,180 passengers were affected and the amount involved was about $1,000. MTR will arrange refund procedures for the affected passengers and send two free one-way tickets to each affected passenger as a thank you Its understanding.
The MTR spokesperson stated that after learning about the situation, engineers have been arranged to remove the relevant processor and inspect all Octopus processors of the same type at Light Rail stations to ensure that other Octopus processors are operating normally, and will also follow up and strengthen inspections program.
The incident does not affect passengers who use the enhanced version of All-Month Pass and West Rail interchange discounts.
Among the 1,180 people affected by the company's assessment, the undeducted fare concessions involved in each journey ranged from HK$40 to 1.1.
The MTR Corporation has posted a notice at Siu Hong Station to inform passengers to pay attention to the situation. From now on, passengers can bring the relevant Octopus to any West Rail Line station or Light Rail Customer Service Center for enquiries and refund procedures.
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