The Indigo car park in Saint-Sulpice (6th arrondissement) could well be the most expensive in the world, if we are to believe Roland, 62 years old, living in Champs-sur-Marne (Seine-et-Marne).
“I arrived last Saturday around noon in Paris and left the same day around 4 pm.
And for four hours of parking, the payment terminal asked me for the modest sum of 172,392 euros!
".
No way, for him, to put his credit card and risk a huge debit "and far-fetched".
He therefore found himself at the closed barrier, blocking all other parking users.
“It could have been really funny.
And it should have ended very quickly if an agent had intervened.
Except that there is no one in this parking lot to help users, ”he denounces following this incredible adventure.
Roland found himself having to pay 172,392 euros for 4 hours of parking.
“I therefore activate the connection with the guard of the car park.
I will have to wait more than 20 minutes for someone to answer me from a call center.
In our exchange, the interlocutor seemed more worried about my rules than about the dysfunction and the implausible situation in which I found myself.
In short, after a thorough interrogation, asking me for my license plate and my phone number, he finally decides to open the barrier.
"
And the barrier closes!
Bad luck, in emotion or simply badly engaged, Roland and his son-in-law James, who came to order a tuxedo in the neighborhood to use at a wedding next weekend, miss the outing.
The barrier closes.
The other Saturday afternoon cars are starting to get annoyed.
One begins to honk.
The situation in the basement is heating up.
“One out of two parking tickets was given as a winner in the lottery with an identical amount of 172,392 euros,” Roland still describes.
This Tuesday morning, the parking kiosk was functioning normally.
LP / Eric Le Mitouard.
A driver in a less good mood "begins to get angry and looks, taps, weighs the barrier.
Two more minutes and the barrier was dismantled if his wife had not prevented it, ”says Roland.
He then tries to reach a phone number displayed in the parking lot.
“But no network.
Communication does not pass.
I'm trying to reach an operator again.
After 15 minutes of waiting, another person, without trying to know the situation, wants to be settled ruby on nail before activating the barrier.
"
"No one to help you in case of a problem"
After 45 minutes of a sordid atmosphere, Roland finally manages to come back to the fresh air.
“In short, I got stuck in a parking lot where there is no stewardship, no surveillance, no service, no person being able to help you in the event of a problem.
It's serious and scary!
», He believes.
Paris Newsletter
Every morning, the news of your department seen by Le Parisien
I'm registering
Your email address is collected by Le Parisien to enable you to receive our news and commercial offers.
Learn more
On the spot, this Tuesday morning, the cars passed at normal rates.
A teleoperator, contacted, answered in five minutes, referring to a customer number ... to absent subscribers at a rate of 6 cents per minute.
The phone number of the Indigo office in Saint-Sulpice, without any agent inside, however made it possible to contact a local official who tried to find some explanations.
Indigo management invokes an "exceptional bug".
LP / Eric Le Mitouard.
The management of Indigo (a public service delegation from the City of Paris, which has 120 car parks in the capital, for 70,000 spaces and 320 employees), for its part, said it was "sorry" and recognized "a computer bug of the Opngo application which was fixed quickly ”.
"An exceptional bug", further clarified the management, which ensures on the other hand that "reactive and mobile staff are always ready to intervene" ... Except, it seems, last Saturday.
To conclude, Roland and his son-in-law received an SMS from Indigo on Monday afternoon, inviting them to pay… 15.90 euros.
250 euros for a Roissy-Paris: a clandestine taxi filmed in the middle of a scam
