Lufthansa is now threatened with legal trouble because of the lame reimbursement of canceled flights.
The consumer organization has now sued the airline.
The
Lufthansa
can be a lot of time with the refund of canceled flights.
900,000 money back requests are still open.
Many customers are
pissed off as a result
.
Consumer
advocates
do not want to be offered and have sued the airline.
Stuttgart / Frankfurt - Because of the slow ticket reimbursement for canceled flights, the consumer advice center Baden-Württemberg has now
sued
Lufthansa
.
The consumer advocates had warned the company to inform customers of their rights, not to hide the right to quick reimbursement and also to repay the flight price within the statutory period of seven days.
Since the airline did not respond to the warning, a lawsuit has now been filed with the Cologne Regional Court, the headquarters reported on Monday.
A negotiation date has not yet been set.
The state-backed
Lufthansa
had
canceled millions of tickets
in the
Corona
crisis since March and not reimbursed them on time, as it has admitted itself.
In the current year, tickets with a total value of 2.8 billion euros have now been reimbursed to around 6.6 million passengers across the group, it was said ten days ago.
Around 900,000 transactions are still open.
The association's lawsuit has not yet been received, said a company spokeswoman on Monday in Frankfurt.
One will not comment on ongoing proceedings.
Consumer advocates accuse the group of targeted disinformation
The travel expert of the
consumer
advice center
,
Oliver Buttler
, accused the company of targeted disinformation on the basis of specific cases by preferring to offer rebooking and not being informed about the possible refund.
"Consumers who do not know they are entitled to a refund will be misled by the wrong information," said Buttler.
"Especially a company that is massively supported by state funds must not shirk its responsibility and its legal obligations."
According to its own information, the headquarters has already filed injunctions in six other cases, including against DER Touristik and the
Lufthansa
subsidiary
Eurowings
.
Several companies had also made the required declarations of cease and desist, it said.
(dpa)
