In full growth, the market for refurbished smartphones is not as virtuous as it seems.
Confusion between the players, questionable practices and the absence of regulations jeopardize a great idea that combines savings and ecology.
An idea which, apparently, appeals to consumers.
In a market that represents around 20 million smartphones sold in France, it is estimated that 2 million are refurbished products, or one in ten.
People appreciate being able to buy a second-hand device that has been checked and repaired instead of going broke by going for a recent model.
It is good for personal finances (20 to 50% cheaper than the new equivalent) and good for the planet, which would thus escape international transport, costly in carbon footprint, and new extractions of precious metals and of rare earths.
But here it is: a third of buyers say they are disappointed.
Quality problems, delivery delays, waiting for refunds ... A recent investigation
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