Pensioner buys a used car and experiences "ride through Tesla's service hell" - Now he is making a demand

It all started with the Tesla's battery failing.

Then one service faux pas followed another.

Dieter Evenschor has now complained to Tesla in a letter.

Aachen - Anyone who buys used goods whose

has not yet expired often feels safe.

But

even that couldn't help

with the used

from retiree Dieter Evenschor.

The website

published a letter from the pensioner

asking

for help. 

“I bought a

from a lease.

It had just 36,000 kilometers on the odometer and had driven two years.

Then it stayed with the owner for ten months.

There are

guarantees for the

, battery and motors.

Because of a defective 12-volt

, the

towed to the Tesla service center in Frankfurt and overhauled.

I picked him up there.

It hadn't even been charged.

But that should by no means have been

last service faux pas, ”writes

at the beginning of the letter. 

Tesla X: After the repair, Evenschor discovered many more defects

Back in Aachen, where even Choir lives, he put a whole list of 12 other Mängelt certain: the

could not have been fully charged, the

were moved and so had

caused, the leather of the seats suggested wrinkles, seat ventilation, the impaired.

He also found loose panels, rusted and missing screws,

switches and lights.

+

Tesla: The joy about the new car turns into anger about the lousy service

© dpa / Sven Hoppe

“What do you do now?

My calls to the

were unsuccessful, ”writes Evenschor.

Tesla service miserable?

The promised replacement car is not available

So he tried it on July 30, 2019 in the

and learned that the doors, also known as

, are not considered a guarantee, but the other defects are.

After two weeks he finally got an appointment to

the

: September 23rd.

“'At least one damage will be repaired,' I said happily.

But far from it! ”Writes the Tesla owner.

Three days before the appointment, he learned that

could not provide him with a replacement car after all, because the

forgotten

to add

these costs to the

estimate

.

Evenschor booked the replacement car at his own expense in order to still be able to keep the appointment.

I've been driving VW leasing vehicles for 10 years and haven't had to experience anything like the poor pensioner with his @Tesla. Repairs are usually done within a day at my VW workshop.

Workshop available until 7 p.m. https://t.co/CInA4A3lK9

- Modellbauhutte (@modellbauhutte) October 10, 2020

The date for the remaining

was still a long time coming in September.

Evenschor could not reach the "service master" either by email or by phone.

On the

, he found out that all spare parts were actually ready and "just to be on the safe side" received a service appointment.

This should be on October 16, ten weeks after he first contacted

.

“And this with a two-year-old

with a new price of 136,000 euros.

From my experience with German premium cars, I know: At BMW or Daimler-Benz, the campaign would have been completed within a week.

What a state of

affairs

at

! ”Says Evenschor annoyed.

Tesla conclusion: dozens of flaws and poor service

The collection of the

after the

postponed several times.

In addition, not all

could be rectified.

Tesla recommended

buying

a new

for one and a half thousand euros

.

At this point Evenschor turned the matter over to a lawyer.

“A few days later I

finally

picked up my

But I shouldn't have long rest.

Defects occur again and again, which

usually

repairs

under

, ”writes Evenschor.

For example, the right

and the entire cable harness were replaced and a plate that was apparently installed at an angle at the factory * was straightened.

"My conclusion:

After four years, 54,000 kilometers, dozens of defects and hundreds of hours of work, my

is still causing serious problems, ”writes Evenschor.

And asks for an answer and a proposed solution from

, because it can't go on like this.

List of rubric lists: © dpa / Sven Hoppe