The Traffic Complaints Unit received 7522 cases in the second quarter of this year, an increase of 58% from the previous quarter. 138 people were charged

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Written by: Deng Yinglin

2020-10-20 19:50

Last update date: 2020-10-20 19:50

The Traffic Complaints Unit under the Transport Advisory Committee announced today (20th) a report for the second quarter of 2020, stating that it received 7,522 complaints from April to June, and the number of complaints increased by approximately 58% compared with the previous quarter. Of the resolved cases, a total of 7,108 complaints were investigated.

6,147 complaints were substantiated and 138 motorists have been charged with votes so far.

The quality of taxi services in Hong Kong has been criticized repeatedly. The report shows that there were 1,431 taxi-related complaints and suggestions, 47% less than the same period last year, but an increase of 28% from the previous quarter.

In the 49 cases charged in the previous quarter, 25 people were convicted of driving illegally, with fines ranging from 320 to 6,000 yuan.

Among them, the heaviest penalties are those who fail to show their driver's license.

The Transport Complaints Unit under the Transport Advisory Committee received a total of 7,522 complaints and suggestions in the second quarter of 2020.

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The Transport Complaints Unit announced today (20th) the report for the second quarter of 2020. Between April and June this year, a total of 7,522 complaints and suggestions were received, of which 61 were pure suggestions.

Overall, about 80% (5,962 cases) were related to public transport services, another 16% (1,198 cases) were related to law enforcement matters, and another 3% were related to traffic conditions.

The number of cases related to public transport services increased by nearly 65% ​​from 3,622 in the previous quarter to 5,962 in this quarter.

Franchised bus services involved 3,385 cases (including 2,311 cases for KMB, 48 cases for Long Win, 273 cases for Citybus, and 157 cases for New World First Bus); as for complaints or suggestions related to public light buses, 1,008 cases were reported, of which the number of small The bus is the predominant (919 cases), and the remaining 89 cases are related to red minibuses.

There were 82 complaints and 25 complaints about railway and ferry respectively.

There were 1,431 taxi-related cases in this quarter, of which 92% involved drivers' violations, including improper behavior, non-compliance, refusal to ride, improper driving behavior, overcharging, and not using the most direct feasible route.

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Over 90% of the 1,431 complaints related to taxi services involved drivers' rudeness, refusal to ride or overcharging, etc.

In terms of taxi services, there were 1,431 taxi-related cases in this quarter, a 28% increase from the previous quarter.

Ninety percent of them involved drivers' violations, including improper behavior, non-compliance, refusal to drive, improper driving, overcharging, and not using the most direct feasible route, among which 227 cases were referred to the police.

As for the 46 taxi cases charged in the previous quarter, 25 taxi drivers were convicted of driving illegally by the court. One person was fined $6,000 for failing to show the driver's license, and $3,000 for one person for taxiing. The most direct and feasible option is to use it. The two drivers on the route were fined 1,300 yuan and 1,500 yuan respectively.

The other seven drivers were fined between RMB 320 and RMB 3,000 for refusing to drive or refuse to take a taxi at the taxi stand.

Sham Shui Po traffic congestion and road maintenance complaints are the highest in Hong Kong

Complaints and suggestions on traffic conditions rose from 148 to 244.

Among them, traffic congestion was the main cause, involving 176 cases.

Among them, the areas with more serious traffic jams were Sham Shui Po (25 cases), Kwun Tong (23 cases) and Yau Tsim Mong (22 cases).

The number of road maintenance cases has more than doubled to 57, among which the area with more complaints is Sham Shui Po (five cases).

Complaints about illegal parking and other enforcement matters increased slightly by nearly 30% from 941 in the previous quarter to 1,198.

Among them, 908 cases were related to illegal parking. The districts included Kwun Tong (100 cases), Sham Shui Po (88 cases), Yuen Long (87 cases) and Sha Tin (80 cases).

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The Transport Department revealed that it is studying the feasibility of the second phase of the Lantau self-driving tour.

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In the second quarter of 2020, a total of 6147 complaints were set up and 138 people were charged with ticketing. The

Traffic Complaints Team has forwarded the complaints and suggestions received during the quarter to relevant government departments and public transportation agencies for follow-up.

During the quarter, nearly 95% (7,108 cases) of the cases have been investigated, and more than 80% (6,147 cases) as a whole have been confirmed to be established. So far, 138 motorists have been charged by the police.

Only 30 cases (1%) were unfounded, and the remaining 931 cases (13%) could not be traced due to insufficient evidence.

The Transport Department is studying the feasibility of the second stage of "Lantau Self-driving Tour"

In addition, some members of the public complained that the quota was full within one to two minutes after the "Lantau Self-Driving Tour" issued a new quota, requesting the Transport Department to investigate whether the system is operating normally.

After inspection by the Transport Department and the system supplier, no improper or abuse was found.

However, the Transport Department revealed that after reviewing the implementation of the first phase of self-driving tours, it will further study the feasibility of implementing the second phase of self-driving tours in consideration of quota usage, public demand, road conditions and environment in South Lantau.

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