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Written by: Lao Minyi
2020-10-21 18:01
Last update date: 2020-10-21 18:01
Under the new crown pneumonia epidemic, the aviation industry has fallen into an unprecedented "ice age". Cathay Pacific Airways announced this morning (21st) that Dragonair ceased operations today. The 12 Cathay Dragon flights originally scheduled to depart from or arrive in Hong Kong also suddenly All cancellations hindered passengers' itineraries.
Cathay Pacific issued a notice this morning stating that it will provide passengers with a refund of the unused part of the ticket or arrange to transfer to other Cathay Pacific (CX) flights based on the itinerary of the ticket.
The Consumer Council stated that it has noticed the relevant incidents and believes that Cathay Pacific must immediately and proactively contact Dragonair passengers who will depart in the next few days, or passengers who have purchased Dragonair tickets, and make appropriate arrangements.
Cathay Pacific today announced its restructuring plan, including announcing that Dragonair will cease operations from now on, making Dragonair's brand history alive and killing tourists by surprise.
Cathay Dragon today cancelled all 6 flights scheduled to depart from Hong Kong, including KA900 departing to Beijing at 7:30 a.m., KA782 departing to Guangzhou at 7:55 a.m., KA886 departing to Chengdu at 10 a.m., and KA886 departing from Chengdu in the afternoon. Departure from KA896 for Shanghai at 4 o'clock, KA662 for Fuzhou at 5:50 pm, and KA600 for Xiamen at 5:55 pm.
In addition, another 6 Cathay Dragon flights arriving in Hong Kong today were also cancelled, from Guangzhou, Beijing, Chengdu, Xiamen, Fuzhou and Shanghai.
Affected passengers can transfer to Cathay Pacific flights or refund
The notice of flight cancellation was posted on Cathay Pacific’s website this morning. Cathay Pacific stated that it will make proper arrangements for all passengers holding Cathay Dragon or Cathay Dragon (including Cathay Dragon segments) tickets, and will provide unused tickets according to the ticket itinerary. Partial refund, or arrange transfer to other Cathay Pacific (CX) flights.
For passengers travelling to and from Beijing, Shanghai, Taipei or Denpasar (Bali), Cathay Pacific will arrange to transfer to flights operated by Cathay Pacific. Passengers who book tickets through the official website or the Global Customer Contact Center will receive them within the next 7 days Information on new flight arrangements; passengers can also choose to refund the unused part of the ticket or convert it into Cathay Pacific credit for booking a new journey.
As for passengers travelling to and from other Cathay Dragon destinations, they can choose to refund or convert the unused part of the ticket into Cathay Pacific credit.
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The Consumer Council urges to contact passengers immediately to
make appropriate arrangements
The Consumer Council believes that it is necessary for Cathay Pacific to immediately contact passengers who will depart in the next few days or passengers who have purchased Dragonair tickets, and make appropriate arrangements to avoid inconvenience; its contingency measures should include refunds or arrangements for transfers The frequency of other Cathay Pacific flights or airlines protects the rights of consumers.
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Cathay Pacific Dragonair's new crown pneumonia