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How to get a refund for my Navigo pass for November in the event of a reconfinement?

2020-10-28T15:11:47.740Z


This reimbursement can be done "physically" or by Internet with a passage through a machine.While Emmanuel Macron will announce this Wednesday evening on television new health measures - the hypothesis of a reconfinement comes back with insistence - the habits of public transport users could be shaken. Live: LIVE - Covid-19: a second Defense Council before Macron's announcements on a possible reconfinement Île-de-France Mobilités (IDFM), the organizing authority for transport in the Îl


While Emmanuel Macron will announce this Wednesday evening on television new health measures - the hypothesis of a reconfinement comes back with insistence - the habits of public transport users could be shaken.

Live: LIVE - Covid-19: a second Defense Council before Macron's announcements on a possible reconfinement

Île-de-France Mobilités (IDFM), the organizing authority for transport in the Île-de-France region, recalls that users have the option of suspending their annual Navigo pass for the month of November.

"

We are paying particular attention to this subject because it was problematic during containment last March and the procedure is not very well known,

" says IDFM.

Two options to suspend your Navigo pass

Île-de-France Mobilités firstly specifies that users who would like to suspend their subscription in the coming days will be charged no matter what.

"In

order not to be debited, the subscription would have had to be suspended before October 20,

" says IDFM.

Users carrying out a subscription suspension process will be reimbursed a few days later.

To proceed with this suspension, there are two possibilities.

Either “

physically

”: you must then go to the RATP counters or the Navigo SNCF service counters before the evening of October 31.

Or by internet with then a passage through an automatic machine: in this case, you have to go to the iledefrance-mobilites.fr site (access my account) to suspend your subscription before the evening of October 31.

"

Please note, this internet procedure still requires a trip to a ticket machine at a station or station, within 48 hours after having triggered the suspension on the internet

", specifies IDFM.

Before continuing:

"For your suspension to be definitively taken into account, the Navigo pass must be updated on the vending machine before November 4 at 11.59 pm"

.

Once the pass is suspended, it can be reactivated at any time.

Source: lefigaro

All news articles on 2020-10-28

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