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Super U conditions the purchase of its PS5s on the possession of a loyalty card and provokes the ire of customers

2020-12-04T18:09:55.450Z


A policy assumed by the distributor, who has decided to favor his most “loyal customers”.This Thursday, shortly before 9 am, many Internet users were on the verge of war. And for good reason, the Super U brand has put up for sale nearly 500 Play station 5 on its site while the console has been out of stock since its launch in Europe on November 19. To get the precious Sony box, you had to be quick, be among the first to pay, but also bring your loyalty card. A detail that annoyed many


This Thursday, shortly before 9 am, many Internet users were on the verge of war.

And for good reason, the Super U brand has put up for sale nearly 500 Play station 5 on its site while the console has been out of stock since its launch in Europe on November 19.

To get the precious Sony box, you had to be quick, be among the first to pay, but also bring your loyalty card.

A detail that annoyed many potential buyers.

Read also: Our first impressions of the PS5, Sony's new console

This is the case of Jesse, at the rendezvous this morning on the distributor's website.

At 9 am I added the PS5 to my basket.

I hurried to checkout.

I was asked to fill in my last name, first name, age, withdrawal address and my U card number. All this information was required to proceed with payment,

”he told

Le Figaro

.

The time to access the link to create a loyalty card, it was already too late.

On Twitter, several dozen Internet users in his case expressed their dissatisfaction.

A sales policy assumed by the brand.

We had about 500 consoles in stock.

When we have so little quantity, we put in place measures to favor loyal customers

, "defends a spokesperson for System U."

We would prefer to have more stock to meet all of the demand.

Unfortunately, only Sony decides,

”he adds.

The stock sold in "

1 minute and 36 seconds

"

The demand was such, this Thursday, that Super U sold its consoles in less than two minutes.

At @ ULesCommerçants we put on sale this morning at 9 am a new stock of PS5 allocated by Sony for our brand.

1 minute 36 seconds later the stock was exhausted, record time.

With our partner Sony, we are doing our utmost to resubmit this expected product

, ”tweeted Dominique Schelcher, president of Système U.

Read also: Reconfinement complicates the launch of consoles

The PS5 was also back in Carrefour stocks this Thursday at 10 a.m.

It took a little over 30 minutes for the brand to announce, on its twitter account, that all consoles were sold.

Source: lefigaro

All news articles on 2020-12-04

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