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Written by: Yuan Shu
2020-12-15 13:04
Last update date: 2020-12-15 13:04
Consumers have a good expectation for home decoration, hoping to build a warm and comfortable home.
However, in the middle and later stages of the project, consumers sometimes find that the quality of the decoration is not as good as they are, and they encounter difficulties in negotiating with the merchants, or break up unhappy, and even need to spend extra money to "handle the tail", causing many people a headache.
As of November, the Consumer Council has received a total of 124 complaints related to renovation works this year, including a case where it was found that the renovation did not meet expectations and refused to pay the balance in advance.
The victim unit was eventually locked by the decoration company and the furniture in the house was removed.
The Consumer Council reminds consumers that they need to be clear and detailed when entering into a contract, and regularly check progress and costs.
The decoration goods are out of order
Ms. Li signed a whole house renovation contract with Company A in early February. She is expected to move in in June. However, when Ms. Li inspected the unit on June 3, she found that the bathroom door did not match the custom-made style. After the reflection, Company A only asked her to provide the bathroom door again Size, but did not specifically explain how to deal with it.
Two days later, when the two parties communicated on the leakage issue, Company A actually asked her to pay about 40,000 yuan first. Miss Li worried that Company A would rush after the payment and insisted on completing all the leakage and replacing the bathroom door before paying. , The other party immediately revealed dissatisfaction.
Ms. Li went to the unit again on June 8 and found that the door of the unit had been removed and the iron gate was locked. She had to hire a lock opener to cut the chain before entering.
Ms. Li found that several doors that had been installed in the unit had been removed, and all the installed lights and plugs were only electrical wires, and the bathroom toilet was blocked and in dire condition.
After questioning, Miss Li learned that the staff of Company A had gone to the unit to retrieve the tools earlier. She suspected that Company A deliberately removed the furniture because it could not receive the final figures, which made her very angry.
With the intervention of the Consumer Council, the two parties contacted again, but the decoration company took a tough attitude and the tripartite meeting and discussion were not very effective.
Ms. Li pointed out that the company's practice of privately locking client units and removing furniture is very bad, and will consider calling the police and seeking legal advice.
If custom-made furniture does not meet the requirements, another company must be hired.
In another case, the victim, Mr. Chen, commissioned Company B to decorate, but the design of a floor in the living room that could be raised and lowered electrically did not meet the requirements.
After questioning, Company B only admitted that it could not do the request without notifying the victim in advance and tried to modify it without success.
Mr. Chen requested to replace the whole set of goods. Company B then removed the floor and a piece of wood by itself, but Mr. Chen found more problems.
After being reported, the company B involved not only failed to follow up, but instead asked Mr. Chen to pay all the balances immediately and threatened not to follow up.
Mr. Chen finally had no choice but to hire other companies to follow up the reconstruction.
The Consumer Council has stepped in to follow up. Company B insisted that all the projects have been completed. Mr. Chen said that he would consider seeking compensation of about 70,000 yuan through a civil lawsuit.
In addition, the Consumer Council has also received complaints from individual cases, stating that the renovation project not only made many mistakes and omissions, but the renovation company even requested an increase in fees. Consumers were dissatisfied and refused to pay the final balance.
After the Consumer Council intervened, the company took the initiative to request a settlement and adjust the mantissa, but failed to reach a consensus. The victim then decided to consult a legal opinion and forward it to the customs for investigation.
The Consumer Council received a total of 124 complaints about renovations this year.
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Received 124 complaints as of November, appealing to consumers to pay more attention
As of November, the Consumer Council has received a total of 124 complaints about renovations this year. The Consumer Council stated that the renovation project involves multiple processes, and some problems will inevitably occur in the process.
The decoration company has the responsibility to perform services in accordance with the decoration contract negotiated by both parties. If the decoration company finds that individual projects cannot be carried out in accordance with the original contract due to building materials or other reasons, or the cost of the project needs to increase, it should first discuss with consumers, such as providing New design drawings or new quotations should not be implemented until consumers confirm it.
The Consumer Council continued that consumers generally expect a perfect delivery of their units. Once they find that there is a problem with the quality of the decoration or when the fee is disputed, they naturally ask for a clarification of the cost, and the balance is paid after the omission is completed.
However, the two parties often have their own opinions on when to pay the mantissa, and even lose mutual trust, causing the dispute to not be resolved smoothly. In some cases, it is necessary to hire a third-party professional to inspect and evaluate the decoration unit, and then resort to legal actions. This will undoubtedly cause both parties Extra burden.
The Consumer Council pointed out that when the two parties enter into a contract, they should arrange for communication in advance on the omissions and balance of the project. At the end of the project, consumers should negotiate a list of omissions in the renovation project and negotiate with the decoration company. The progress of the checklist follow-up will be paid in stages.
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