COVID-19 | Designated quarantine hotel for takeaway? Uber Eats: The delivery person can cancel the delivery

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Written by: Golden Chess

2020-12-18 21:25

Last update date: 2020-12-18 21:27

The new coronavirus pneumonia epidemic in Hong Kong continues. The Hong Kong government requires that from December 22, people arriving in Hong Kong from foreign areas must stay in designated quarantine hotels.

During their stay, quarantine persons may order food through takeaway apps. Among them, "Uber Eats" indicates that if the food delivery person has to go to a hospital, a quarantine hotel or a building with a confirmed case, he can choose to cancel the food delivery.

Another takeaway app "Deliveroo" said that it has issued guidelines earlier that the delivery specialist can place orders for hospitals and quarantine hotels in the lobby for delivery.

▼Full list of room rates of designated quarantine hotels▼

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The government's designated hotel quarantine measures will be launched next Tuesday (22nd). 5 of the 36 hotels will be put into service earlier today (18th), and most of them will provide delivery to room services, such as takeaway.

"Hong Kong 01" checked with multiple takeaway apps to see if they would provide food delivery services to quarantine hotels.

Uber Eats prospective food delivery staff and customers deliver low-risk meal pick-ups

Uber Eats stated that if the order needs to be delivered to a hospital, a quarantine hotel, or a building with a confirmed case, the delivery person can choose to cancel the delivery.

Uber Eats also encourages food delivery people to contact customers through the information function in the app to negotiate lower-risk meal collection and other arrangements, such as leaving the meal in the hotel lobby for the diners to handle the meal collection method with the hotel to avoid Contact with quarantine persons.

Uber Eats also has a help platform for customer service staff to provide real-time assistance.

However, in accordance with the government’s quarantine hotel arrangement, residents under quarantine are not allowed to leave the room. If you need to hand over items, you can get the door through the hotel.

The householder Deliveroo responded that it had issued guidelines earlier for the delivery officers to place orders for hospitals and quarantine hotels in the lobby for delivery to protect their health.

▼Return to Hong Kong from a country outside of China starting on December 22▼

▼List of 36 designated quarantine hotels▼

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New crown pneumonia Uber Eatsdeliveroo sends households to designated quarantine hotels