Trouble about making appointments for corona vaccinations online: The breakdowns and weaknesses on the website of the Bavarian vaccination centers annoy many seniors.
What a couple says, how the ministry justifies itself.
Many seniors are excited about their corona vaccination, but the online appointment scheduling is insufficient.
Many seniors are upset, one couple speaks Tacheles.
The Bavarian Ministry of Health justifies itself.
We are already wondering whether the measures really put yourself in the shoes of the people they affect.
Josef and Helga Stöhr on the online scheduling of corona vaccinations.
There was further fuss about the online appointment allocation on the internet site impfzentren.bayern of the Bavarian Ministry of Health.
One of the weaknesses that annoys many seniors: A married couple cannot use the same email address to register for a corona vaccination appointment - even though many members of the older generation find it difficult to set up an email address to do.
An affected couple vented their anger at our editorial office: “We are delighted that there are one and now several vaccines and that we will hopefully soon be able to return to normality.
It is completely normal that there are problems at the beginning of an implementation.
But we are already wondering whether the measures really put themselves in the shoes of the people who affect them, ”write Helga and Josef Stöhr to the authorities in the register.
Doctors: Approach of the authorities "a joke"
Both spouses suffer from heart failure, are therefore corona risk patients and are therefore looking forward to the vaccination.
But the attempt to register failed because of the fact that a common email address for two spouses is not accepted.
Many doctors clasp their hands over their heads.
A leading Munich doctor to tz and Münchner Merkur: “The people who are to be vaccinated first are very old.
And now with over 80 they should also struggle with setting up e-mail addresses in order to get a potentially vital vaccination.
That's a joke."
Ministry justifies itself with "security of personal data"
The Bavarian Ministry of Health, however, is very serious about the email address.
A ministry spokeswoman answered a request from our editorial team as to whether the vulnerability on the homepage should still be changed: “Only one person can register per email address.
The security of citizens' personal data is of great importance.
A so-called 2-factor authentication is therefore required for the acquisition of sensitive data on the Internet, ie each user must specify 2 different accessibility factors for their unique identification.
These factors are: 1. E-mail address: Every user needs a unique e-mail address, ie each e-mail address can only
be
used
once
.
2. Mobile phone number: An SMS serves as the second factor.
Cell phone numbers can be used several times (please note the international phone number format with +49 instead of the leading zero, e.g. +491791234567 instead of 0179/1234567).
As soon as you have made an appointment, you have to activate it with a PIN, which you will then receive by SMS. "
Service phone number not planned according to the ministry
Seniors who do not have a cell phone must therefore hope that they will have a relative - or that they will reach someone at the vaccination center by phone.
This is extremely difficult at the vaccination centers in the Munich district.
The telephone number 089/31 20 344-22 given on the homepage is practically always occupied.
When asked by our editorial team whether the citizens had a different service phone number for the vaccination centers, the ministry said: “There is no service phone number.
FAQs are currently being created that can be accessed promptly via the portal. ”An explanation for senior citizens and younger people who are not yet familiar with the term FAQ: This is a compilation of information on frequently asked questions.
Senior couple advises "more humility"
The conclusion of the retired couple Stöhr: "More humility would be good for everyone involved."