Corona vaccination in Germany: making appointments difficult for seniors - hotline is often overloaded

The 116 117 hotline and the online portals for vaccine appointments are overloaded.

It seems almost impossible for seniors to make an appointment online.

•  Many seniors cannot make appointments online because they do not have a computer.

• At times the platform for making appointments was completely overloaded.

• The telephone numbers of the vaccination centers are probably difficult to find.

Munich - Daily discussions about the new

corona vaccine

are currently in the media.

"Do I get vaccinated?" Or "When and where can I get vaccinated" - questions that many people are currently asking themselves.

It cannot go fast enough for the citizens who have currently opted for vaccination.

Nevertheless, they have to fight their way through a tough path to even get an appointment for a corona vaccination.

The

116 117 hotline

is overloaded with inquiries about vaccination appointments - whoever manages to put it on hold can still wait a long time for a contact person.

Corona vaccination for seniors: online appointments are harder to make for older people

For elderly seniors, it is difficult and almost impossible

to get

an

appointment for a vaccination

on the online portals

.

The reason: Seniors usually do not have their own computer or smartphone that they can use independently.

In addition, they often do not have an email address - which is necessary for registration.

Due to the lack of knowledge, they are thwarted by the bill.

According to the new Bavarian

Health Minister Klaus Holetschek

According to have registered on the platform in the first hours of good 130,000 people, reported

br.de

.

People who want to be vaccinated can register on this portal - whether they belong to the risk group or not does not matter here.

Since many want to register, the homepage is currently often overloaded for a vaccination appointment.

Vaccine appointments in Germany: Telephone numbers of the vaccination centers are difficult to find

Inge Hartosch and her colleagues look after 60-year-old citizens from the age of 60.

Hartosch is on the senior citizens' council of the city of Fürth.

Because many people are currently on hold when they dial 116 117, she has to answer a series of inquiries about how senior citizens who are eligible for vaccination can get a quick appointment.

“Allegedly there are supposed to be letters from the city of Fürth.

But how then goes on with it, I do not know exactly, "says Inge Hartosch against

br.de

.

In other federal states such as

North Rhine-Westphalia

and

Hesse

, many callers tried to get someone on the phone on this hotline - here, too, the line collapsed briefly.

Since the 116 117 hotline is a Germany-wide number, there was also an overload in Bavaria.

Now the Association of Statutory Health Insurance Physicians asks that those willing to vaccinate should contact the respective vaccination centers directly by telephone.

Information can be found with a search engine query under the indication "Hotline-Impfzentrum-Bayern" - actually.

But even here the phone numbers are partly missing.

Corona vaccination for seniors: A mobile vaccination team would be of help for the elderly and caregivers

“I've already called all the phone numbers of the call center and the citizen's phone, without success.

We look after an outpatient community for people with dementia.

I just want to know when will could come a mobile Impfteam "says an outpatient

nursing service in Nuremberg

against

br.de

.

They too despair of the current system.

Now there are rays of light: The Coburg district office is now sending out registration forms.

The Coburg District Office had only arranged vaccination appointments via the telephone hotline.

When the vaccine was no longer available on site, callers were notified via tape announcement.

Citizens in Landshut can register and reserve an appointment for a vaccination against the coronavirus by phone or online form.

The seniors receive a letter with the relevant contact details by post.

Nevertheless, there would be no direct appointment allocation, since it cannot be said in concrete terms how many vaccine doses can be delivered in this volume.

The number of corona vaccinations will increase significantly in Bavaria.

“The goal is to vaccinate as much as possible as quickly as possible, and we want to take advantage of all opportunities,” said Holetschek.

According to the minister, 171,785 people in Bavaria have now been vaccinated.