District 18 News
Written by: District Licheng
2021-01-21 14:40
Last update date: 2021-01-21 14:41
Yesterday (20th), some netizens said that when shopping in IKEA IKEA in Megabox, Kowloon Bay, the store said that the fire gate was "closed" because of a problem with the fire gate, and they were trapped for half an hour before leaving.
Today (21st) IKEA also suspected that due to a system failure, all branches of Hong Kong were suddenly closed.
Its customer service hotline stated that it is "working hard to fix the problem" and its online shopping service is temporarily unavailable.
IKEA, a multinational home furnishing store based in Sweden, sells self-assembled furniture at affordable prices and is popular among Hong Kong people.
A netizen posted yesterday that when shopping in the Kowloon Bay branch, the store was suddenly closed due to a problem with the fire gate. The safety gate of the whole store was "off the sun and closed the market." The victim was trapped for half an hour before leaving.
The reporter called IKEA's customer service hotline to understand the incident. The recording only stated that "the cashier has a technical problem and the store cannot be opened temporarily", and that "the online shopping service is temporarily unavailable" and "I am working hard to repair the service, which is inconvenient. Please forgive me.” Checking the IKEA webpage, the latest news column also shows that “system maintenance is currently underway, and online shopping services will not be available.”
Currently, IKEA has branches in Causeway Bay, Kowloon Bay, Sha Tin, and Tsuen Wan.
The reporter visited the Causeway Bay store this afternoon and saw that the entrance had been fenced off, and a notice indicating that the store could not be opened was displayed on the screen, and a staff member provided instructions nearby.
As for the delivery center in Shau Kei Wan, it has not been affected for the time being.
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18 district news IKEA
