[01 Corporate Gold Award 2020] Actively improve barrier-free facilities, MTR promotes inclusive culture

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Written by: Xie Deqin

2021-01-26 12:00

Last update date: 2021-01-26 12:00

01 Corporate Golden Award 2020 is to commend different companies for their continuous efforts in the spirit of going upstream in the past year.

MTR has been awarded the "Outstanding Brand of Accessible Facilities for Public Utilities" this time, demonstrating the company's care for passengers with different needs in society, so that every passenger can enjoy the most considerate service, and every trip is a happy journey .

MTR continues to upgrade its facilities, hoping that every passenger can travel easily.

In order to facilitate the use of wheelchair passengers, 94 MTR stations have now installed lifts connecting the station concourse with the ground, accounting for more than 95% of all stations.

All stations have also been equipped with wide gates, whether wheelchair users or passengers with strollers can enter and exit more conveniently.

If wheelchair users need it, MTR staff will also provide flexible folding services to help them get on and off the train.

Passengers who want to learn about the barrier-free facilities at various MTR stations can search for relevant information and plan their itinerary in advance by using MTR Mobile.

MTR staff provide flexible folding panels to assist passengers in wheelchairs to get on and off the train.

The wide gates are convenient for wheelchair users and strollers to enter and exit the station.

As for the visually impaired and guide dog users, MTR is also committed to providing them with caring services.

MTR stations are equipped with tactile station layout maps to facilitate the visually impaired to understand the location of the stations.

At the same time, there is also a guide path for the visually impaired, leading to the exit gate with a sounder, which will read the deduction of the fare and balance when exiting the gate; and the escalator is equipped with an audible reminder to remind the visually impaired drop.

In addition, MTR staff will also pay special attention to the needs of the visually impaired and provide assistance at any time.

Guide dog users can use the guide path for the visually impaired in the station to easily go to the platform for a ride.

Novice parents have different needs when they go out with their babies, and they may need to deal with the baby's diet and hygiene issues on the way.

For the convenience of parents, MTR has added nursery rooms at 9 stations and breastfeeding rooms at 14 interline stations to take care of babies’ emergency needs.

Designated stations are equipped with nursing rooms and breastfeeding rooms to facilitate parents to take care of their babies when they travel.

To cater for the travel needs of the elderly, the MTR also provides a number of elderly-friendly facilities, including additional seats in the station lobbies and platforms; large signs at the entrances and exits, lifts and toilets; and the customer service center also provides magnifying glasses And entrance and exit letter cards, convenient for the elderly to use.

In addition, MTR frontline staff will receive special training regularly to strengthen their understanding of the needs of the elderly.

There are large signs inside the station to facilitate the elderly to find the exit.

MTR is committed to promoting a caring and inclusive culture. Through the different facilities of the station and the dedicated service of the staff, we hope that every passenger can travel happily.

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