Damascus-Sana
Facilitating procedures and shortening time is an opinion agreed upon by a number of auditors of the Specialized Citizen Service Center in the Ministry of Social Affairs and Labor building, which was launched last July.
Alaa Diab, one of the center’s auditors, told SANA that the creation of citizen service centers provided the burden of reviewing more than one party to follow up on paperwork and procedures. It also facilitated communication with the concerned authorities, as the service applicant is informed of the date of his review of the center to receive the papers or direct him to the concerned directorate by phone while Umm Anas drew attention. The woman who came to the center to file a complaint until she received a decent service, hoping that her complaint would reach the concerned parties and find the appropriate answer.
The center provides 15 services, 11 of which are related to the social aspect, the work of NGOs, and the affairs of persons with disabilities, and 4 services related to citizens' complaints, according to the head of the center, Rasha al-Qabbani.
El-Kabbani pointed out that the center is connected to a network with the Directorate of Social Affairs and Labor in Damascus, to link the center with the rest of the governorates, and work is currently underway to find a mechanism to provide services with the simplest possible procedures and to include new services in the social and work sides.
"Six months after the opening of the center, it can be said that it is one of the successful experiences that saved a lot of time for the auditors and employees together and on the public authorities, as we touched the satisfaction of the citizen and the work staff," where the matter turned from the movement of auditors to the movement of documents with a specific time for each transaction according Its kind.
Regarding the work mechanism, the auditor arrives at the center and after applying the preventive measures for the new Corona virus in terms of sterilization and wearing the muzzle, it starts from the Inquiries and Communication Department, where it is directed to the concerned employee to receive his request and enter data according to the type of service and after the service reviewer receives the service from the concerned employee, his phone number is registered to communicate with him And inform him of the outcome of the request and the end of the transaction, and come to receive it, according to employee Samer Al-Kilani.
The center’s work is characterized by converting paper documents into electronic according to the employee Amani Al-Ra’i, who enters the information contained in the paper documents that the service applicant brings into an electronic program and classifies them, then sends the paper copies to the archiving department, referring to the training courses that the center’s staff followed before creating the workplace on the electronic program. The transaction as soon as possible, in addition to monitoring any flaw in it, so that it can be amended by the specialized technical team.
Regarding the time of completion of the transaction, Alaa Somaya, one of the workers at the center, explained that the time required to complete any transaction depends on its quality, as the applicant is informed of the entity that must be reviewed to complete his transaction after verifying the required documents and documents.
For his part, the employee of the archiving department at the center, Shadi Bilal, confirmed that the existence of specialized centers for ministries' services saved a lot of time in addition to coordinating the work, indicating that his work is related to receiving paper documents whose data were entered electronically into the center's services program and keeping a copy of them and registering them in the ministry’s office.
It is noteworthy that the Citizen Specialized Service Center at the Ministry of Social Affairs and Labor has completed, since its inauguration last June until the 26th of this current January, 9 transactions to declare a civil association, 3 transactions to request an amendment to the bylaw of a non-governmental organization, 53 requests for a general assembly meeting for NGOs, and 39 requests to establish an activity Not included in the annual or quarterly plan for the NGO, 12 requests for implementing emergency activity for NGOs, 9 requests for approval of an annual activity plan for NGOs, and 11 name inquiry services for a non-governmental organization under establishment.
In the area of persons with disabilities, the center completed 158 transactions mediating the opportunity for work for persons with disabilities and 127 requests for mobility assistance, while the number of complaints from citizens reached 71.