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Change at Deutsche Post: New function could change the cityscape

2021-02-24T21:43:17.420Z


A change at Deutsche Post and DHL could have far-reaching effects on traditional post offices. But one important function is missing.


A change at Deutsche Post and DHL could have far-reaching effects on traditional post offices.

But one important function is missing.

  • A serious change at

    Deutsche Post DHL

    is currently being tested.

  • "

    Post stations

    " could

    make going

    to the

    post office

    obsolete in many cases - especially in Corona * times.

  • However

    , these new machines do not provide

    some important

    functions

    .

Frankfurt - Quickly to a

post office to

send a package via

DHL

or buy a stamp.

Queuing in

Corona times

and contact with employees included - that could soon be a thing of the past.

Because Deutsche Post is planning a completely new type of “post office”.

"Especially where there are no branches or only branches with short opening times, the

post office

can represent

a real improvement in service for people," Post Manager Holger Bartels explains to dpa.

But what is behind this change at

Deutsche Post and DHL

, and could the change also affect the traditional

branches

?

Deutsche Post DHL: upgrade of the packing stations - what will change

In principle,

Deutsche Post is following

a trend with its innovation that, accelerated by Corona, seems to be continuing everywhere in Germany.

Post and

DHL are

no longer focusing their offerings on branches alone, but are giving machines more space.

The conventional packing stations get a comprehensive upgrade.

Soon the yellow box will provide services that are very similar to those of a

post office

.

Only around the clock and without staff on site.

product

Letter and parcel postage in Germany

Standard letter

0.80 euros (up to 20 grams)

Compact letter

0.95 euros (up to 50 grams)

Large letter

1.55 euros (up to 500 grams)

Maxi letter

2.70 euros (up to 1,000 grams)

DHL parcel

4.50 euros (up to 2,000 grams)

Source: deutschepost.de

Deutsche Post: What is possible with the new DHL post stations?

So far, the

packing stations have

only been about packages.

At the new

post office

of

Deutsche Post

also letters can be stamped and sent.

But customer service shouldn't be neglected either.

It is planned that open questions can be clarified via video with a member of the customer service team in Fürth.

One downer, however, remains for the time being.

Because only in a few months should it be possible

to receive

parcels

using the new post stations

.

What

Deutsche Post is

currently only testing in 20 post offices in North Rhine-Westphalia could soon also be used throughout Germany.

Because especially in times of

Corona

, the need of many customers to go to branches is decreasing.

On the other hand, post offices are also a kind of social meeting point for many.

With the abolition of postal acceptance points in favor of

machines

, the social life of some could suffer.

And the cityscape could also change in many places if small

post offices

close and yellow, container-like machines take their place instead.

DHL: Will Deutsche Post branches soon be superfluous?

When

asked

,

a spokesman for

Deutsche Post

emphasized that the new

post stations should

by no means be viewed as a replacement for

post offices

.

It is currently rather a test.

“We have branches that are only open two or three hours a day.

We test whether customers prefer the round-the-clock offer, ”explains the spokesman.

The results of the tests would then be evaluated.

How it went after that is still completely open.

In

addition, not every service is currently offered

at the new Deutsche Post

DHL

post

offices

.

In addition to receiving parcels, which is not yet possible at the post

offices

, there are also other issues that customers still have to

deal

with in

post offices

.

This includes

buying

envelopes and packages.

But the

weighing

of mail is also not implemented in the new machines.

In addition,

registered mail

customers must

continue to visit a store.

Trend towards machines at Deutsche Post and DHL

The fact is, however, that the trend towards machines and contactless service is also

clearly foreseeable

at

Deutsche Post

.

Post customers can now send their letters using the mobile postage stamp.

A conventional

postage stamp

is then no longer necessary.

Returns that are to be returned via

DHL

can also be

handed in

directly to

the DHL

parcel delivery

service and customers save a trip to the branch.

Depending on how the pilot is received, the trend could continue.

How this will affect the number of

post offices

in rural and urban areas remains to be seen.

(Sophia Lother)

* fnp.de is part of the nationwide Ippen-Digital editors network.

A law was passed in the Bundestag that allows postmen to open parcels. However, certain rules are attached to this.

Source: merkur

All news articles on 2021-02-24

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