Social News
Written by: Huang Yongyu, Zheng Cuibi, Kong Fanxu
2021-03-07 12:31
Last update date: 2021-03-07 14:26
The new crown pneumonia continues, and many citizens will go to community testing centers for testing. "Hong Kong 01" received a complaint that the testing center in Yau Ma Tei had recently lost the tester's data and was unable to notify the negative results, and may not be able to send the positives in. Hospital isolation treatment.
The complainant stated that the staff of the center pointed out to him that the information of those who went to the center for testing on the 3rd and 4th of this month had been lost. The contractor was unable to know any information about the tester, so he could not notify the relevant persons.
The reporter went to the Leong Hin Lee Community Testing Center in Yau Ma Tei today (7th) to inquire. A staff member of the contractor revealed that a large number of people who had received free testing on March 3 did not know why they did not receive the test results and came to the center. Enquiries; when calling the hotline, the staff described the Leung Hsien Lee Community Center as "there are problems."
Check the information The contractor of the center is "Golden Domain".
The reporter is making enquiries with the Food and Health Bureau about the incident.
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Miss Y (pseudonym), who works in a private medical institution, told the reporter of "Hong Kong 01" that she had been to the Marco Polo Hong Kong Hotel recently, which was recently included in the list of mandatory testing buildings, and her company required her to have a negative result. To work.
At noon on March 4th, she went to the testing center at Henry Leung's Yau Ma Tei Community Center for testing. There was a text message on her mobile phone indicating that the authorities had received her sample bottle.
But after waiting for two days, no result was received.
The complainant received the test on March 4 and has failed to return to work.
She once called the contractor "Golden Domain" hotline for inquiries, but no one answered it. On Saturday (March 6), she had to go to the testing center for inquiries and was informed by the staff. , All the data of those who went to the center for testing on the 3rd and 4th of this month have been lost, and because the contractor was unable to know any information about the tester, nor was it possible to notify the relevant person to perform the test again.
She denounced the authorities for their sloppy behavior without notice. "I will not return to work until the negative result is reached. The annual leave has been used up. Unpaid leave may be deducted now." She thinks the government must face the problem squarely and severely punish the contractor. After getting a negative report, she had to do another test.
The Yau Ma Tei Testing Center operated by "Golden Mile" is often crowded with testers and long queues.
(Photo/Photo by Ou Jiale)
Contractor staff: About 60 people said they could not receive the test results. The
reporter went to the Leong Hin Lee Community Testing Center in Yau Ma Tei today (7th) to inquire. A staff of the contractor revealed that a large number of people who had received free testing on March 3 did not know. For some reason, I did not receive the test results, so I came to the center for inquiries. About 50 or 60 people were involved. "A lot of people are like that. I don’t know what happened on the 3rd day." Journalists are advised to call the hotline for inquiries. Do it again immediately to get the result as soon as possible.
The staff member also pointed out that the center always submits the results to the Department of Health, "I don’t know if something happened to the Department of Health." She believes that it has nothing to do with the missing test bottle. Throat saliva test), no one week", I don’t know whether it has anything to do with the incomplete information.
The Hin Lee Leong Community Testing Center in Yau Ma Tei has a hotline for people who have not received negative SMS messages for enquiries.
(Photo by Huang Yongyu)
She emphasized that the Yau Ma Tei Testing Center has always been able to produce results quickly. The incident was abnormal. She explained that the process has always been central sampling. After the laboratory conducts the test, the results are passed to the Department of Health. "The message (test results) is transmitted by the Department of Health. You, it’s not Golden Mile (contractor) who is better than you.”
The reporter then asked if there was a system error that led to the loss of the data of the person tested on the 3rd and 4th of this month. The staff responded that "the system should be error-free", emphasizing that everything should be answered by the Department of Health, and that similar incidents normally do not occur. , "Thousands of people do it every day."
Hotline staff: Leung Hsien Lee Community Center "has some problems"
A reporter from "Hong Kong 01" called the enquiry hotline today. The staff admitted that the Leung Hin Lee Community Center "has some problems." The staff said that there should be a test result report within 24 to 48 hours after the test, but there is a delay. The director of the center has reported to the contractor For questions, citizens can call the hotline and provide their name and test number to check progress.
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