A desaster.
By undermining global tourism, the pandemic has brought shopping at airports to a halt.
The Swiss Dufry, leader with 20% market share, suffered the full brunt of this sudden stop of travel, which continues to deprive it of its customers.
Last year, the group suffered losses of 2.5 billion Swiss francs ... as much as its turnover, which fell by 71.1% compared to 2019.
“2020 was the most difficult in the history of the company, travel retail (
airport stores, editor's note
) and the tourist industry in general, ”
deplores Juan Carlos Torres Carreterot, president of Dufry.
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At the head of 2,300 shops located mostly in airports (14% of the activity is carried out elsewhere, in stations, hotels, ports and cruise ships), Dufry is trapped in travel restrictions.
One in three destinations in the world is still closed to international tourism, according to the World Tourism Organization (UNWTO).
While the
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