Complaints about transportation services fell 36% year-on-year; complaints about taxis dropped by nearly half. Transport Department explained two reasons

Social News

Written by: Zhong Yan

2021-03-23 ​​20:19

Last update date: 2021-03-23 ​​20:19

The new crown pneumonia epidemic has raged in 2020 and has not yet subsided. Hong Kong people have greatly reduced the number of trips by public transport last year.

According to the quarterly report of the Traffic Complaints Unit of the Transport Advisory Committee for the fourth quarter of 2020, 6,632 complaints and suggestions were received during the quarter, 11.1% more than the previous quarter, but a decrease of about 20% from the same quarter in 2019.

The report also pointed out that there was a "Super Complaint King" during the quarter, and individuals made 921 complaints in a single quarter, that is, an average of more than 10 complaints per day.

The report also pointed out that in 2020, there were 17,622 complaints and suggestions related to public transportation services, a year-on-year drop of 36.4%. Among them, there were 5,355 complaints and suggestions related to taxi services. Compared with 2019, it was a year-on-year decrease. A big drop of 48.1%.

The Transport Department stated that it is believed that the decline in demand for taxi services under the epidemic has reduced the number of complaints against taxi drivers; and the number of complaints involving refusal to ride, overcharging and driving on the road has also decreased.

Complaints about taxi services in all quarters of 2020 are lower than in 2019.

(Report from the Traffic Complaints Group of the Traffic Advisory Committee)

In the fourth quarter of 2020, the Traffic Complaints Unit of the TAC received a total of 1,482 complaints involving taxi services, a year-on-year decrease of 35.5%. Among them, complaints about touting fell sharply by 73.7% year-on-year. On the contrary, there were problems related to taxi congestion. The number of complaints rose by 79.7%. The Transport Complaints Unit also referred 215 cases to the police for follow-up.

In 2020, there were 5,355 complaints about taxi services, a 48.1% decrease from the 10,318 cases in 2019.

According to the Transport Department, the situation is mainly due to the decrease in complaints involving refusal to carry, overcharging and driving on the road.

The Transport Department continued that the demand for taxi services fell by 23% due to the epidemic, which is believed to have reduced the number of complaints against taxi drivers. Most of the complaints involved waiting for passengers at bus stops or on the roadside and illegal parking.

Many franchised bus companies have applied to the Transport Department to reduce their schedules during the epidemic.

(Photo by Luo Junhao)

Complaints about reduced bus schedules doubled

Regarding franchised bus services, although the number of complaints for the whole year of 2020 fell by 27.8% year-on-year, complaints about service frequency and complaints about service hours increased by 88.3% and 115.4% respectively.

The Transport Department estimates that the increase is related to the reduction of bus schedules during the epidemic.

The increase in complaints from KMB, Citybus, New World First Bus and Cross Harbour Crossing has all increased significantly from April to June last year, when the epidemic once slowed down.

As for railway services, there were 352 complaints last year, a decrease of 56.2% from 804 in 2019; complaints involving MTR services also dropped from 775 in 2019 to 300 last year, a decrease of 61.3%.

The "wear cover order" and reduced schedules have increased the number of complaints about ferries.

(Profile picture)

"Mask Order" Increases crew and customer disputes

Among the various public transportation services, complaints involving only ferry services did not fall but increased, from 32 in 2019, more than doubled to 68 cases, mainly involving the increase in frequency and staff behavior and work performance.

The Transport Department believes that the situation is related to the reduction of ferry services due to the epidemic, and the increase in complaints about employee behavior has caused a dispute with the crew asking passengers to wear masks on board.

Complaints about vehicle congestion increased by 99.2% year-on-year.

(Information Picture/Photo by Zheng Zifeng)

The report also pointed out that complaints about vehicle congestion have increased by 99.2% year-on-year, while complaints about illegal parking have more than doubled in Central and Western District, Sham Shui Po and Sha Tin.

The TAC also heard the Police Force’s recommendations on the "Electronic Traffic Law Enforcement System" today. The police said that the electronic system can enhance the efficiency of law enforcement.

TAC Chairman Zhang Renliang said that the meeting was concerned about data security issues after the police collected the email and phone numbers of car owners and drivers, referring to the police's promise to "pay double attention" related matters.

Asked whether the electronic system will increase the power of the police and the privacy of the drivers, Zhang Renliang pointed out that the electronic system only changed the card reading from manual to electronic processing. He did not see how to make the police have more powers, and speeding up. A quick photo will also be taken. In the future, the police will post the photos on a dedicated website for users to view after logging in. Users are responsible for keeping their account information.

↓↓↓ Electronic beef jerky copy card process↓↓↓

The police mobile camera team issued more than 10,000 tickets in a year with sweeps and shots, and the warehouse received 3.66 million yuan

The e-ticket turns black after half an hour of exposure to "charcoal-boiled beef jerky". Police: Does not affect prosecution

The police expand the "e-beef jerky" program next Tuesday to cover illegal car ticketing

Anti-epidemic for a year｜Multiple sets of data look at the changes in traffic volume last year

New crown pneumonia | KMB: Under the epidemic, the number of passengers on some outing routes rose by nearly one million per day

MTR issues profit warning, expects 4.8 billion passengers to fall by more than 30% year-on-year in 2020

01News

Taxi Transport Department Transport and Housing Bureau TAC Long Win Bus Bus Out of Service Lantau Bus