Social News
Written by: Chen Shuxia
2021-03-25 08:00
Last update date: 2021-03-25 08:00
The Leisure and Cultural Services Department has successively reopened leisure and cultural facilities earlier, but requires citizens to use "Travel with peace of mind" or register their personal information before entering.
According to the internal guidelines, the staff of the Leisure and Cultural Services Department will call on the spot to check the identity of the visitors who fill in the information. There are frontline sighs and they have become troublesome. There have been repeated disputes with the public. "Hong Kong 01" learned that there are short-term large-scale venues in Tsuen Wan. More than 100 complaints have been received in a week.
The Leisure and Cultural Services Department replied that as of the 11th of this month, nearly one month after the reopening, its sports premises, performance venues, museums and public libraries had received a total of 235 complaints about registration of personal data, which is an average of daily Received more than 21 complaints.
As for the on-site phone call to check whether there is a legal basis for identity, the Department stated that the Data Protection Principle 2 of the Privacy Ordinance stipulates that data users should take all practicable steps to ensure that the personal data held is accurate.
The Office of the Privacy Commissioner for Personal Data stated that from January this year to yesterday (March 22), a total of 8 complaints related to "Traveling with Peace" or registering personal data before entering the premises were received, and 5 cases were filed for processing.
The Leisure and Cultural Services Department will reopen some venues on February 19, and require visitors to use "Travel with Peace" or register their personal information.
It is understood that the Leisure and Cultural Services Department has issued internal guidelines that if citizens choose to fill in the form, checkpoint officers must call immediately to confirm that the contact number is true before they can let them go.
The guidelines also stated that children can fill in the parent's phone number, and the parent will answer it for confirmation.
Those who don’t have a mobile phone can fill in the home phone number is unanswered or provide identification documents
However, some special circumstances will be "specially handled", including visitors without mobile phones can provide their home phone number, if no one answers, the staff should invite visitors to verbally repeat the phone number declared in the form, and provide Identity documents to show that the name and other information are true.
For those who have a mobile phone but do not have a carrier, fill in the family phone number but no answer, etc., the staff also needs to instruct the visitor to verbally repeat the mobile phone number and verify personal information such as name.
If the visitor refuses to provide any phone number or travel with peace of mind, he should indicate to the other party that the agency will refuse to enter the venue in accordance with Chapter 599F.
The guidelines also stipulate that if uncooperative persons enter the venue forcibly, they can contact the police for assistance and report to their superiors and venue supervisors.
Starting from the 1st of this month, citizens must use "Travel with peace of mind" or register their personal information before entering government buildings or offices.
(Profile picture)
The Leisure and Cultural Services Department’s official website posted a news bulletin stating that before entering sports premises, performance venues, museums and public libraries, you must use "Travel with peace of mind" or register your personal data. It mentioned that "the registration process takes time, please arrive early to avoid Delayed use of time", but did not indicate that it will call on the spot for verification.
(Screenshot from the official website of the Leisure and Cultural Services Department)
The internal guidelines also specifically mentioned that checkpoint personnel should not place forms at checkpoints for citizens to request and fill out. First, visitors should be asked to use "Travel with peace of mind". "Form filling arrangements are generally only convenient for a small number of users to use the mobile application of "Travel with peace of mind". Visitors who have difficulty with the program (such as the elderly and children who do not have a mobile device).
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The reporter called one of the libraries as a citizen to inquire about filling in the form, and was asked whether he would call on the spot for verification. The staff said, "You are expected to knock you off." As for the phone number provided, the staff pointed out that as long as This phone can be used to contact the visitor, even if he does not own it.
Failure to submit information will deny admission
The reporter also went to the Tsuen Wan Stadium for on-site inspection. The staff used the mobile phone placed on the main entrance of the main gate to call on the spot according to the information filled in by the reporter, and after confirming the caller ID, they were released.
A notice was posted on the long desk stating that the visitor’s information is only for the purpose of assisting the government in responding to the epidemic, and the department’s authorized staff can check it; if the visitor fails to provide the required information, he will be refused entry, but no information When it comes to calling for verification on the spot, the official website of the Leisure and Cultural Services Department is also the same.
However, not all LCSD venues have the same arrangement. Reporters went to the Sha Tin Town Hall during the weekend. After filling out the forms, they only needed to drop them into the collection box. No staff took any action.
The reporter went to the Tsuen Wan Gymnasium for on-site inspection. After the reporter filled in the information, the staff used the mobile phone placed on the long table at the gate to call on the spot and confirmed the caller ID before being released.
(Photo by Chen Shuxia)
Wu Weidong, secretary of the Association of Community Organizations, said that many street sleepers do not have mobile phones, and they may not have facilities for forklifts, or they cannot afford the telephone bill due to economic conditions. This is undoubtedly depriving them of the right to use government leisure and cultural facilities.
He continued to point out that street sleepers would go in and out of gymnasiums and libraries on weekdays.
A sports coach pointed out that some sports venues, such as the Tsing Yi Sports Ground, have the above arrangements. After filling in the registration information, the staff will call on the spot for verification. He said that the registration process itself is time-consuming, plus the need to call each person. Some practicing runners who live nearby do not carry their mobile phones with them. This will not disturb the people.
A notice was posted on the long desk stating that the visitor's information is only for the purpose of assisting the government in responding to the epidemic and can only be accessed by authorized personnel of the Department; if the visitor fails to provide the required information, he will be refused entry.
(Photo by Chen Shuxia)
A front-line staff of the Leisure and Cultural Services Department said that filling papers and making on-the-spot checks increase the workload and disputes with the public. "If you are really unwilling to fill in the phone and install an app, you really have to follow the rules. , Don’t stay here.” The staff member also noticed that all group members who rented recreational and sports facilities filled in the contact phone number responsible for booking the venue. The front line also pointed out that the relevant arrangements are for epidemic prevention purposes, but should be time-limited. It should not be constant.
Frontline staff: The Tsuen Wan venue receives more than 100 complaints a week
Another staff member of the Leisure and Cultural Services Department believes that the arrangement of calling for verification has increased the burden and made the frontline worry. Although there are outsourced personnel to handle it, the administrative work still needs to be done by civil servants, including handling refunds for cancellations of reservations for those who refuse to leave information. , Also received complaints from the public from various parties, "Strictly speaking, you are too strict, and loosely speaking, you are too loose." It is understood that a large venue in Tsuen Wan has received more than 100 complaints in just one week.
The Leisure and Cultural Services Department replied that as of the 11th of this month, its sports premises, performance venues, museums and public libraries have received a total of 235 complaints about registration of personal data.
The spokesperson continued that if visitors choose to register their personal information when they arrive, the venue staff may call the phone number provided by the visitor for verification on the spot, and the relevant telephone records will be deleted immediately after verification.
If the visitor provides his mobile phone number, the visitor only needs to show the relevant caller ID, and the venue staff will not check the content of the visitor's mobile phone.
The spokesman also said that the department will properly keep the collected registration forms, and no one can access the relevant information without approval.
All the collected registration forms will be properly destroyed after 31 days from the collection date if there is no need to continue to save them.
A spokesperson for the Office of the Privacy Commissioner for Personal Data said that from January this year to yesterday (March 22), a total of 8 complaints related to "Traveling with Peace" or registering personal data before entering the premises were received, and 5 cases were opened for handling. .
Among them, complaints against registered personal data involved two and five complaints respectively last month and this month.
▼From the seventh day of the New Year's Day on February 18th, you must travel with peace of mind for dinner in the city
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Travel with peace of mind｜The library reopens and the phone number needs to be verified. Parents are dissatisfied that the admission procedure is too slow
The facilities of the Leisure and Cultural Services Department reopened on February 19. See the details of the opening of the sports ground of the Qingqing Library
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