Latakia - Sana
The re-engineering and simplification of procedures team, in cooperation with the Main Citizen Service Center in Latakia and the City Council, added two new services to be provided through the center in the framework of simplifying procedures and reducing friction between auditors and employees in the city council.
The two new services are a certified copy of the settlement and a certified copy of the settlement plan, while studying the addition of new services related to municipal property, according to Ali Hassan, head of the Main Citizen Service Center.
Hassan indicated to the SANA reporter that the center currently provides 22 services that fall within the framework of fast and slow transactions, and it accomplishes from 7000 to 8000 services every month, from which about 400 to 500 citizens benefit daily.
Regarding the work plan for moving towards electronic services, the head of the re-engineering and simplification of procedures team in Lattakia, Eng. Ahmed Hammouda, explained that a work plan has been developed through two main axes, the first is related to automation and archiving, and the second is related to simplifying procedures by identifying services that are in great demand by citizens.
He referred to coordination with the Central Committee of the Ministry of Local Administration and Environment to provide electronic services through the citizen service center in the Apamea department, which was recently opened, including express services (civil, legal and non-working), in addition to four automated services from the city council via mobile and access centers.
He also confirmed that a work plan has been developed for the next six months, focusing on 16 services, 6 of which are slow and need to be examined and pass through more than one office, and 10 fast services (explanation or statement) are being prepared directly, and currently the focus is on providing services related to the property department of the city council and the temporary registry. Building licenses and settlement of violations.