According to some critics, the BRB should soon be the end of the line for the new Lint trains.
But what do the passengers actually say?
Surprisingly the results of a survey.
District
- In mid-October 2020, the Bayerische Regiobahn (BRB) started a large-scale passenger survey on the Lint railcars that have been in service since mid-June.
More than 700 people took part.
Leisure travelers and commuters, frequent travelers and occasional users, new and regular customers.
In questionnaires and interviews that were distributed or carried out throughout the network in the Oberland, passengers were able to comment on punctuality, passenger information, seating comfort, driving noise, cleanliness, service and other topics.
Since the surveys took place both during the week and on the weekend and the number of participants is high, one could speak of a representative survey, emphasizes the BRB.
That's what the customers say
The train operator is accordingly satisfied with the results. 95 percent of regular customers think the Lint is better or at least as good as the Integral; 94 percent of regular customers and 97 percent of new customers have an overall impression of very good to neutral. The main points of criticism among regular customers are the WLAN stability (46 percent bad) and the driving noise (19 percent bad). At least in the last-mentioned point, there is an overlap - albeit a small one - with the shortcomings put forward by the citizens' initiative “Endstation Lint”. 14 percent of regular customers are also bothered by the service (passenger information, luggage racks and signage).
It is interesting to note that the Lint scores significantly better in all points with new customers.
Only seven percent find the volume bad here, and 26 percent find the WLAN.
One reason for this could be that the (apparently partially disappointed) expectations in terms of improvement played a role among regular customers.
The latter found the Integral at least 15 percent better than the Lint for driving noise and 14 percent for seating comfort.
That's what the BEG says
The BRB experienced a real upward thrust in the ongoing quality measurements of the BRB.
Since the start of the new Lint fleet last year, there has been a clear upward trend.
"The Oberland network has reached historic highs," says Amini happily.
The general quality indicator rose from just under 40 points in 2020 to over 80 in 2021. At the same time, the number of canceled train kilometers due to locomotive malfunctions fell, and winter operations became more stable.
Punctuality has increased gradually in spite of the more frequent excursion and rush hour traffic when the timetable changes in December.
Also read: BRB records a significant decrease in passengers due to Corona
"Our punctuality rate of 94 percent in the last few months is quite decent, without infrastructure disruptions we would be over 98 percent," emphasizes the BRB's technical director, Arnulf Schuchmann.
"That is a top value."
so-called
