The furniture store chain IKEA is a popular point of contact when it comes to furnishing your own walls.
However, there is currently a stir - the company is taking a stand.
Hofheim / Munich - In times of the corona pandemic, large companies like IKEA earn significantly more from shipping items.
After all, shopping in the branches is still not possible or only possible to a limited extent, for example as part of Click & Collect.
It is also not surprising that with a flood of orders, all customers can never be satisfied.
IKEA annoys customers with delivery costs - "NOWHERE worse online purchases"
For several months now, IKEA has been receiving angry reactions because delivery costs are supposedly digging too deep into their pockets.
Outraged comments from customers who pay an additional 39 euros for a consignment of goods collect on social networks such as Facebook or Twitter:
"I would like to order 2 table legs for a total of € 7, but should pay € 39 shipping costs."
"Dear Ikea team, found the mistake ... Pretty expensive, such a lid holder including shipping ????"
“I ordered 5 chair cushions from IKEA and paid 38.02 euros for the shipping because nothing else was possible from IKEA.
A simple package would easily have been possible.
Now we will NEVER buy anything from IKEA again. "
"Are you serious?
I am ordering four hinges that go in an envelope and you want EUR 39.00 delivery costs? "
“Hello IKEA, you should optimize your delivery costs as soon as possible.
I would like to order a few items, but you charge shipping costs.
What shoud that?
So far I have always paid 4.90 postage for small parts. "
“You really don't see anywhere worse online shopping than at IKEA.
Seriously want to deliver a couple of hooks for my kitchen rod to my home for € 39. "
What about the repeatedly mentioned 39 Euro delivery costs after ordering in the online shop?
The fees come about when a shipping company delivers the goods on site.
IKEA responded to individual threads with the following or similar words: “For logistical reasons, there may be occasional deviations in the type of delivery and freight prices for some items.
The best thing to do is to try again later. "
What does the Swedish company mean by that?
We would like to know more about it and are starting our own experiments.
These take place on the Internet platform and consistently resulted in lower shipping fees; no forwarder is involved here either.
IKEA causes displeasure due to high delivery costs - press department takes a stand
In our case, these are metropolitan areas such as Munich and Hamburg, but smaller German cities are also supplied more cheaply.
So it undoubtedly seems to be a logistical issue.
We asked the press department of the furniture giant for a statement.
This is behind the different delivery costs:
IKEA initially explains that it understands "that the delivery costs suggested in exceptional cases for some small, low-priced items seem disproportionate." As the company explains, the online system automatically checks in which shipping warehouse of the retail giant the goods ordered are in stock.
An endeavor that is more of a challenge when shopping online in more remote areas.
The online food delivery industry is also experiencing a boom in times of the Corona.
"If an item is not available in our parcel center, the system offers delivery by a forwarding agent.
The delivery costs are then automatically shown according to the type of dispatch offered - in this case forwarding delivery ", so the wording.
Why are smaller items then not sent as DHL parcels?
IKEA
does not
explain this
to
Merkur.de
; instead, customers are asked to try again at a later point in time.
High delivery fees at IKEA?
Customers can also pick up items themselves
Alternatively, customers of the furnishing chain naturally have the option of picking up the items themselves from the branches using Click & Collect.
According to the company website, there are currently 53 locations in Germany.
The alternative “Click & Collect” is, however, not the ideal solution for some customers either, because fees apply here too *.
Meanwhile, a recent study looked at the price-performance winners of brands and retailers.
Probably the most famous furniture store chain in the world was also scrutinized:
Recently, the furnishing giant wanted to make shopping safer with regard to Corona. However, this was not well received by some consumers. They prefer to sit on "banana boxes". Our free
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