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Passengers at Shek Kip Mei Station said they were verbally "greeted" by the staff of the MTR ticket inspection team with a student Octopus entering the gate

2021-06-09T19:57:23.511Z


On the 16th of last month, a young man with a disability certificate was intercepted by five MTR staff when he used a disabled Octopus at the MTR Heng Fa Village Station. The young man was very emotional and was pressed on the ground by the MTR staff. Youth after the event


18 District News

Written by: District Licheng

2021-06-09 23:50

Last update date: 2021-06-09 23:52

On the 16th of last month, a young man with a disability certificate was intercepted by five MTR staff when he used a disabled Octopus at the MTR Heng Fa Village Station. The young man was very emotional and was pressed on the ground by the MTR staff. After the incident, the young people were required to stay in hospital for observation, and 5 staff members were also injured. The incident aroused public concern. MTR later responded that it would review internal guidelines and strengthen the sensitivity, communication and on-site response skills of frontline staff when interacting with people in need. .

A Sham Shui Po District Council member stated that in recent months he received student complaints and requests for help, saying that when using a student Octopus to enter the gate at MTR Shek Kip Mei Station, he was intercepted by MTR customers and staff of the Revenue Protection Section (i.e. Ticket Inspection Section). Refers to the staff who spoke foul language to the students involved and issued notices of proposed prosecution to them. Eventually, they need to report to the police for handling, and they are concerned about the attitude of the MTR staff.

A Sham Shui Po District Council member stated that in recent months he received student complaints and requests for help, saying that when using a student Octopus to enter the gate at MTR Shek Kip Mei Station, he was intercepted by MTR customers and staff of the Revenue Protection Section (i.e. Ticket Inspection Section). Refers to the staff's foul language to the students involved.

(Online picture)

Sham Shui Po District Councillor Ho Kai-ming told the Planning, Development and Transport Committee that he had received complaints and requests from students in recent months, saying that when using the student Octopus at MTR Shek Kip Mei Station, he was met by the MTR Customer and Revenue Protection Team (i.e. check The ticket group) staff intercepted the investigation. The person involved was expected to be released after the student ID was issued. Unexpectedly, the two students were subjected to foul language by the MTR staff. Even after the warning, they continued to ask the students to stop and issue a proposed prosecution against them. The notification will eventually need to be handled by the police.

He Qiming believes that the incident and the fact that five employees of the MTR Henghuacun Station last month uniformed young people with certificates of disability. Both reflect the poor attitudes of the MTR employees, which often lead to conflicts and require police intervention.

From the photos taken by netizens at Xinghuacun Station that day, the man was crushed on the ground by several MTR staff, and many passengers watched.

(Photo of Tam VY Vincent, netizen)

He Qiming asked the committee about the incident at Shek Kip Mei Station, asking for an explanation of the general procedures of the ticket inspection team, including whether the staff card would be presented to facilitate passenger records for follow-up.

He also asked the MTR and the Transport and Housing Bureau to explain whether all appropriate training and work guidelines were provided for the staff of the ticket inspection team, including teaching how to determine which types of passengers need to be intercepted and the minimum force guidelines for intercepting customers. At the same time, he paid attention to Hong Kong. Has the Iron and Steel Company conducted an investigation in response to the recent vote-check conflict?

In addition, He Qiming also requested the MTR to provide the Committee with the number of passengers complaining to the ticket inspection team at Shek Kip Mei Station, Kowloon Tong Station, Sham Shui Po Station, Cheung Sha Wan Station, Lai Chi Kok Station, Mei Foo Station and Nam Cheong Station in the past three years.

At the same time, it is concerned about whether the Transportation and Housing Bureau has a mechanism to handle passengers' complaints against the ticket inspection team and other MTR staff, and requested the authorities to provide the number of prosecutions and successful convictions in the past three years for the implementation of the MTR Bylaws.

Transport and Housing Bureau: 215 prosecutions concerning fares and tickets were made in the past 3 years

The Transport and Housing Bureau replied in writing that the bureau is responsible for the overall policy matters of railway planning, construction and service, and the daily operation of the railway is the responsibility of the MTR Corporation.

Regarding public opinions on the daily operations of the MTR, including the performance of its staff, MTR has established procedures and mechanisms to handle it. The Bureau and the Transport Department also urge the MTR to seriously handle public opinions and complaints to improve service standards.

The bureau stated that according to the MTR Ordinance (Chapter 556), MTR must maintain proper and efficient services during the franchise period.

The government has been actively fulfilling the responsibilities of the major shareholder of the MTR Corporation and has closely monitored the performance of the MTR at the board of directors. The four government directors (including the Secretary for Transport and Housing) will report to the board of directors from time to time the general public's concern about the operation of the MTR. Matters to ensure that MTR services can meet the needs of passengers.

The bureau also pointed out that the MTR Ordinance stipulates that the MTR can make bylaws to reasonably regulate the behavior of passengers and ensure that the MTR can provide passengers with safe, reliable and smooth rail services.

According to MTR information, in the past three years (2019 to May 2021), 215 prosecutions were made on matters related to fares and tickets under the Hong Kong Railway By-laws.

The MTR will review the MTR Bylaws in due course and seek the approval of the Legislative Council to make amendments if necessary.

Five MTR staff injured and sent to hospital after being emotionally attacked by "Cha Fei" at Heng Hua Village Station

5 staff uniformed by disabled man at Heng Hua Village Station in ticket checking, MTR said it would review internal guidelines

01Community

MTR Sham Shui Po Community Transport and Housing Bureau

Source: hk1

All news articles on 2021-06-09

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