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Written by: Zheng Cuibi Zhang Meilan
2021-06-15 07:30
Last update date: 2021-06-15 07:30
The 43 public hospitals in Hong Kong are coordinated and managed by 7 "hospital clusters". Among them, the director of the Island East Hospital Cluster, Lu Zhicong, can be described as a "friend of the media". He "responses to any requests" to reporters' questions and actively "dismantles bombs" in the face of medical incidents and scandals. Rather than avoiding problems, it's just because he has an open and honest belief in his conduct and affairs, and the same is true for his subordinates. "The release of information is to turn around a worry and confrontation... Everyone can solve it together. "
This doctor who specializes in the "medical system" has only been clinically "medicating patients" for 4 years. At the age of 28, he has transformed into administrative management work. As of July this year, he was 32 years old. He accepted an exclusive interview with "Hong Kong 01" before his retirement. Looking back on my career, "It is a journey, with highs and lows, with many longings and hopes, both to the HA and to myself."
Further reading:
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Lu Zhicong, Director of Island East of the Hospital Authority, is not afraid of headhunting companies robbing medical care and showing that it is worth staying
Interview｜Lu Zhicong praises frontline medical staff for guarding their posts in the face of shocks: Speaking does not mean disturbing you
Related reading: Interview｜Lu Zhicong praises frontline medical staff for guarding their posts in the face of shocks: Speak up, it means disturb you
Lu Zhicong has an affinity and no pretensions, and he has a good relationship with employees.
(Photo by Luo Junhao)
Born in grassroots, Lu Zhicong lived in the Ngau Tau Kok Garden Building in the low-rent housing estate as a child. He was the first medical graduate of the Chinese University School of Medicine. After graduating in 1986, he served in the Obstetrics and Gynecology Department of Queen Elizabeth Hospital. He likes to work in the delivery room , Because he can welcome a new life, but at that time, he saw that the obstetrician and gynecologist "has a baby (delivery) at three in the middle of the night." Question, I thought I would use crutches when I was 60 years old!"
He was born and wanted to become a private doctor. Fortunately, he met Bo Le's "eyes know heroes" and discovered his talents for administrative work.
He recalled that the then boss, Dr. Huang Dongcai, suggested that he join the Hospital Affairs Department. He tried to find a job and was eventually hired to work in the "Services and Human Resources Development and Planning" Department (SMDP). The boss at that time was the current Chinese University Hospital. Chief Executive Feng Kang.
Having spent 32 years in administrative management, Lu Zhicong is currently the director of the Hong Kong Island East Hospital Cluster and the director of the Eastern Hospital.
(Photo by Luo Junhao)
We are the guardian of the patient's interests...If I don't help the patient and the public to speak out, I will pick up the need, and who will pick it up?
Lu Zhicong
Many doctors’ satisfaction comes from the fight against each other to save patients. How did Huang Dongcai realize that he has a talent for administration?
Lu Zhicong revealed that he is a staff representative of the Institute of Iraq and will strive to improve the environment during meetings.
At that time, Yiyuan had no air-conditioning, and there were good people who wanted to donate a batch of air-conditioners, but the headquarters refused to accept them. "The electricity bill is stubborn." He expressed dissatisfaction, "I can accept that there is no improvement today, but the family will talk about the future. Now, if you don’t do it today, you will be out of the new year. If you do it in the next year, it will be five years. If you do it in five years, it will be ten years."
He firmly believes that people should pursue progress. "We are the guardian of the patient's interests...If I don't help the patient and the public to speak out, I will pick up the need, and who will do it?"
On the first day since the establishment of the Hospital Authority, Lu Zhicong has been working at the headquarters and has grown up with the Hospital Authority.
(Photo by Luo Junhao)
Lu Zhicong has only been in the clinical service for 4 years before moving to administration. How can he convince the public?
He confessed that he did encounter difficulties in the early stage. "Because the medical profession is based on seniority", he would "do enough homework" before meeting with "senior" level doctors. "I am humbly, ask the senior doctors in the next department, go to The hospital colleagues talked to each other and watched the next live event."
He said that many doctors would criticize the administrators for not knowing the situation, "putting money", "talking about smallpox, dragons and phoenix", but did not actually follow up, and he took the attitude of taking everything into consideration, breaking the wall for the doctors, thus establishing Both parties trust each other.
Zhicong Lu graduated from the School of Medicine of CUHK in 1986 and was the first graduate.
(Photo by Luo Junhao)
The release of information is to turn back a worry and confrontation
Lu Zhicong
Today, Lu Zhicong has been in the administrative management level for 32 years. He has served as the director of Kwong Wah Hospital, United Hospital, and Queen Mary Hospital. Now he is the director of the Hong Kong Island East Hospital cluster and the director of the Eastern Hospital, but he has no arrogance. During the new crown pneumonia epidemic He has been filming with frontline medical staff many times to promote the anti-epidemic message. In the film, he is full of energy, and his "sniffing" vigorous dance does not seem to have reached the "ear-sound year."
When asked how he can get along with young doctors and nurses, he humbly said that he didn't dare to describe it like that, but there is trust between colleagues. The secret lies in "transparency."
At the beginning of the outbreak of the epidemic last year, public hospitals had insufficient protection equipment. The Hospital Authority no longer announced the stock of equipment. Only the Hong Kong Island East Hospital network continued to publish. Lu Zhicong explained that only openness and transparency can make employees feel at ease. It’s to turn around a worry and confrontation... the more transparent it will be, people will be able to tin it for use instead of burying two (masks) in a cabinet barrel.” It’s also because of the publication of these information, and there are subordinates. Take the initiative to remind him where he can buy masks, "Let's face it together, no distinction is made between you and me."
Lu Zhicong said that the secret of building a good relationship with employees and having trust lies in "transparency."
On the left is Li Jiali, a physician in Eastern District Hospital.
(Photo by Luo Junhao)
On the day of the visit, Lu Zhicong had just finished the staff meeting to discuss the arrangement of the vaccine holiday. He actively promoted the injection of employees, but he also wanted to spend time listening to the reasons for not having the injection. "He understands that employees and citizens are hesitant about vaccines. "I'm a doctor. I don't know how to talk to ordinary colleagues. I don't want to talk to the public." He will try his best to explain, emphasizing that communication is his principle. "If you don't answer Colleagues will feel that there are secrets and there must be decay.” He pointed out that if he didn’t have enough information to answer, he would directly admit that he “don’t know”, “I don’t know if anyone listens to me, I don’t know. But I will try to find an answer quickly, and I expect to be able to listen to you with a few words."
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Blew up and felt sad that the patient had made mistakes in curettage
Another key point in Lu Zhicong’s management philosophy is to not be afraid of making mistakes. As long as they are wrong, they can be corrected. By analogy, there will be no mistakes in similar incidents in the future.
He revealed that his biggest mistake in practicing medicine was working in the obstetrics and gynecology department. During curettage of the patient, he had punctured the uterus. He was very sad at the time and kept reflecting on: "Will the patient die? Will he forgive me? First of all, I did something wrong. I didn’t do the right steps. Will I get the answer?” Fortunately, the patient was generous and forgave him. After the repair operation, there is no major problem.
After the SARS epidemic in 2003 and the economic downturn, the staff of the Hospital Authority reduced their salaries by 6%. Lu Zhicong was the director of the Guanghua Hospital at that time. At that time, he voluntarily reduced his salary by an additional 5 percentage points to 11%.
(Photo by Luo Junhao)
"Medical system, system" for decades, looking back on his own successful experience, Lu Zhicong pointed out that in the 1990s, hospitals and nursing homes were two independent operating systems, and there was no communication. At that time, he took part in promoting reforms and initiated an evaluation group for the elderly. (CGAT)’s pilot project eventually urged the government to invest resources to turn it into a standard service and reach medical-society cooperation.
Another achievement is to sort out the waiting team of specialist outpatient clinics, compare the follow-up consultation list with the death certificate of the birth and death registry, remove the deceased patients, and persuade patients who have the same specialty to choose one for follow-up consultations in multiple hospitals Hospitals, so that resources will not be reused, and the waiting time will be greatly reduced.
Lu Zhicong will be on vacation starting July 1. He is packing up his belongings and smiles that he has 150 boxes of things.
(Photo by Luo Junhao)
Lu Zhicong once wrote an article describing himself as a dream chaser. He clearly stated that he has a lot of longings and hopes for himself and the Hospital Authority. Under the rapidly changing social environment, the Hospital Authority is also in the development of two ten-year hospital construction plans. During the period, he believes that good management needs to be prepared with many hands to be able to walk before problems occur.
He hopes that the successor will promote the modernization of the Hong Kong Island East Network and meet the needs of local residents.
Talking about the way forward, he said with a smile that his Chinese zodiac is a cow, he likes to work, and he will definitely "get a job", hoping to try new categories in the future.
Will it join the government’s hot kitchen?
He said that all opportunities can be considered, "but I am definitely not a political talent."
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