The customer is king, is the motto in retail.
Nevertheless, there are a few behaviors that make life difficult for supermarket employees, as Aldi employees are now revealing.
Munich - Two Aldi employees spoke to the finance
portal Insider
and revealed which ten customer behaviors are particularly upsetting.
At the top of the list: Customers who suspect that there are secret warehouses somewhere, in which Aldi employees hide the promotional goods from those willing to buy.
1. Aldi: Do not ask employees about promotional goods
When the shelves are empty, customers often ask if employees can check the warehouse.
"If a product cannot be found on the shelves, there is no secret storage," says an Aldi employee.
It is frustrating when skeptical customers think they know the inventory better than the employees.
Instead of asking that, customers should just come by the next day and check that the shelves are full again because a new shipment of the product has come in.
2. Aldi: Don't come just before the store closes
Even customers who rush in shortly before the supermarket closes to do their weekly shopping are a thorn in the side of Aldi employees.
Because that automatically means that employees have to stay longer.
If you still want to go shopping shortly before closing time, you should - if possible - at least use the self-service checkout and buy only the bare essentials.
The supermarket employees show understanding for the customers in principle: “Most Aldi employees understand that it can be annoying to drive all the way to the supermarket only to find out that it will close soon.
But please respect the employees by doing your best not to shop until after the store closes, ”advises the employee.
3. Aldi: Read the terms and conditions of the offer
Aldi is known for its low prices, which also applies to many offers.
However, these are only available "while stocks last".
The offers are often limited per person, so that each customer can only buy one promotional product, for example.
So it is worth reading through the terms and conditions of the offer.
"If customers take more than allowed, we have to advise them to leave the excess products at the checkout." This is an uncomfortable situation for the employees.
In this case the rule applies: Better to ask about the offer limits than to take too many items.
A popular trick is also to send all family members individually to the cash register, but this attempt is easy to understand.
For example, if a three-year-old wanted to buy three dozen eggs.
4. Aldi: Pay attention to the campaign period
Anyone who is still looking for a product that was once on sale weeks after the promotion period is simply too late.
Promotions are only available within a certain period and while stocks last.
5. Aldi: Don't blame the employees
When a promotion is no longer available or the promotion period has long expired, some customers try to blame the employees.
These allegedly did not order enough.
6. Aldi: Do not use Aldi employees as mediators
Aldi employees sometimes have to
Resolve a dispute between two customers who are quarreling over a cheap product.
That would happen more often than expected, says an employee of the discounter.
7. Aldi: Don't just leave your full shopping trolley standing there
Some customers leave their full
Simply return the shopping cart to the supermarket and leave the store, employees say.
The employees would then have to put the products away one by one, which means a lot of work.
In addition, the trolleys would interrupt the flow of customers and block access to some shelves.
Anyone who has to leave the supermarket - for example due to an emergency - should therefore hand the shopping trolley over to an employee.
8. Aldi: Put products back in their place
If you decide to put the products away yourself, you should put them back in the right place.
Customers who just randomly put products somewhere cause extra work.
In such a case, it is better to hand in the product at the checkout.
Employees can then put it on the shelves in a targeted manner and don't find it in the wrong place hours later.
This is particularly important for products where the cold chain must not be interrupted.
9. Aldi: Take care of your children
In principle, Aldi is a good place for people of all ages.
But the employees are annoyed when parents allow their children to mess up in the store and then not tidy up behind them, explains one employee.
Letting the children run around alone is also not welcome.
10. Do not occupy the supermarket toilet
Customers should also not confiscate the supermarket toilets for too long, as this causes displeasure among employees as well as other customers.
Incidentally, the rules of the Aldi employees are universally applicable in all supermarkets such as Rewe, Lidl or Edeka.
Mutual respect is always a good guideline when dealing with other people.
In short, we should behave as we would like others to treat us.
Even when shopping in the supermarket.
