More than 100 days without Internet.
Françoise and her husband did not take their breath away.
"They're taking me by boat, I'm sure of it!"
The retiree is bitter.
Three months without Internet or television access is a long time.
The probable cause of the problem: a changed pole in front of the couple's farm, in a hamlet in the town of Orvilliers.
“That's when we lost access to the Internet, it's still weird.
"
When the first Bouygues Telecom technicians arrived on March 5, they reportedly noticed that a cable had been cut.
"Bouygues told us that someone has come in the meantime to resolder the cable, but nothing has changed, I don't even know if that has been done", deplores Françoise.
LP / AP Alexandre Plumet
Then on March 29 another person came, but nothing helped, the connection is still missing.
They therefore contacted TDF, the telecommunications and fiber installation group in Yvelines, in order to check the condition of the pole in question.
What was done on April 7, before sending back the hot potato.
"Technology is not an exact science"
"They told us that it was Bouygues who should take care of it," Françoise breathes.
For the umpteenth time, the couple therefore called their operator back to bring in a technician.
“Bouygues customer service told us that someone would come on April 12, but no one showed up… Ditto a month later on May 11.
»Since then, no more news… And still no Internet.
“Technology is not an exact science, this kind of problem happens.
You just have to wait for it to pass, ”defends an operator of the Bouygues network.
“The after-sales service gave us a 4G key in the meantime, but that doesn't change anything for the television and the landline. In addition, they tell me that I will be reimbursed, but I can't see anything on my bills! »Explains Françoise. “They even offered us a free subscription to certain channels… but we no longer have access to television without Internet! "