Octopus FAQ｜Ten Questions and Ten Answers What should I do if I lost my Octopus with coupons?

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Written by: Ouyang Dehao

2021-06-29 13:56

Last update date: 2021-06-29 13:57

[Electronic Consumer Vouchers / Octopus / AlipayHK / WeChat Pay HK / Tap & Go Tap & Go Reward] The government announced earlier that it will distribute 5,000 yuan electronic consumer vouchers, which citizens can apply for from July 4.

However, there have been news rumors recently that it is recommended that elders over 65 buy an Elderly Octopus card to receive consumption coupons. It is falsely stated that if there are consumption coupons in the Octopus, the deducted fare will become adult fare when taking transportation.

There is also information that citizens need to apply for an increase in the Octopus stored value to 3,000 yuan before they can receive consumer coupons.

Octopus Marketing Sales and Marketing Director Li Yuer answered questions one by one to the public, and recommended the upcoming consumer coupons page of the Octopus App.

▼Octopus discount lazy bag▼

Q1. Can the elderly Octopus continue to receive a 2 yuan car discount after receiving the coupon?

were able.

Li Yuer emphasized that registering consumer coupons with Octopus does not need to change any past habits of using Octopus, including the elderly Octopus card, and can continue to enjoy the 2 yuan discount.

"You can use the same card with the same discount, as if you can just use it normally."

Q2. Is there a conflict between public transport subsidies and Octopus coupons?

No conflict.

Li Yuer pointed out that about 3 million citizens who receive public transport subsidies on weekdays do not need to change any consumption habits. They can also obtain public transport subsidies and include them in the amount of the consumption coupons by using the same Octopus.

She explained that as the amount of consumer coupons increased to the Octopus card, it would be equivalent to the stored value.

Similarly, when the public transport subsidy is increased to the Octopus card, it will also be the stored value, so there is no conflict between the two.

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Q3. Do I need to use up the coupon amount within a specified time?

According to information released by the government, citizens will receive an additional 2,000 yuan in the second installment after receiving the 2,000 yuan in the first installment of Octopus coupons.

However, Li Yuer pointed out that there is no requirement that the first 2,000 yuan must be used up before the second 2,000 yuan can be obtained.

If the public has used the Octopus card to pay on weekdays, the free space is enough to obtain 2,000 yuan, and the second phase of consumer coupons can be obtained within the specified time.

Q4. Does the Octopus coupons include doctor visits and monthly mobile phone bill payment?

Li Yuer pointed out that as of recently, it has been observed that more than 95% of the citizens' daily expenses have been covered by merchants using consumer vouchers or the transaction amount, so there is no need to worry about whether the stored value is used in the scope of consumer vouchers.

The government has also announced that the amounts of public businesses, government services, personal transfers, and financial products do not apply to consumer coupons.

For example, citizens can use consumer vouchers to visit private doctors, but public hospitals are not included.

In addition, the monthly mobile phone bill payment is also included.

▼$5000 Electronic Voucher Lazy Bag▼

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Q5. How to check the usage of Octopus coupon amount?

Currently, there are three channels to check the use of Octopus coupons, including phone, web, and App inquiries.

Li Yuer revealed that by then the Octopus App will set up a dedicated page for the consumer voucher service area, where citizens can inquire about the usage history of consumer vouchers, and will also have a reminder function to remind citizens to receive consumer vouchers.

In addition, citizens can also help their family members by adding multiple Octopus cards for receiving consumer coupons in the same App account to check their usage.

Q6. Do I need to apply for the 3,000 yuan maximum stored value of the Octopus card?

No need.

In order to make it easier for the public to receive the first 2,000 yuan coupon at one time, Octopus users who receive the coupon with an Octopus card will automatically increase the stored value limit to 3,000 yuan.

Li Yuer said: "So people don't need to worry. When they reach the first phase of coupons for 2.000 mosquitoes, they have already become an Octopus card at the same time and increase the value-added value."

Q7. Can any Octopus card or accessory be used to apply for consumption vouchers?

Yes.

Any Octopus card can be used to register consumption coupons, and there is no special requirement for designated Octopus cards.

Therefore, unregistered Octopus cards, Octopus accessories, and Octopus cards in mobile phones, such as iPhone, Apple Watch, Samsung Pay, HUAWEI Pay, etc., can also be registered for consumer vouchers.

Q8. What should I do if I have lost my Octopus card with registered consumer vouchers?

Li Yuer suggested that if citizens lose their Octopus bearer card, they can fill in the information on the government website and provide a new Octopus card as a replacement.

After the Octopus Company receives the notification, the balance of the old Octopus card 3 hours after the loss is reported, including the transaction record of the coupons and the accumulated amount, will be placed in the new Octopus card.

Q9. My lost Octopus card has been applied for automatic reload, what should I do?

As for the customers who hold personal Octopus cards or have set up automatic value-added services, they can also immediately call the Octopus service hotline to report the loss, and then register a new Octopus card on the government website.

"This should be the most reliable method." In addition, Li Yuer specifically mentioned the Find My Phone function of some mobile phones.

Citizens can remotely block the services of the original Octopus card immediately and protect themselves more quickly.

▼Octopus is promoting the use of Octopus machines to merchants to cooperate with the issuance of consumer coupons▼

Q10. How to use Octopus coupon amount to purchase online?

Li Yuer pointed out that Octopus will soon be launched on many online shopping platforms in Hong Kong, and the payment methods will be similar.

Take "Story Ztore" as an example. At that time, citizens will choose Octopus to pay after selecting goods on the online shopping platform, click Scan in the upper right corner of the Octopus App, then scan the QR code on the web page, and place the Octopus card on the back of the phone. You can complete the transaction payment.

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