In the movie world, the police negotiating team can always speak with one sentence to impress the lost who are looking for death.
In fact, the negotiating team pays more attention to "listening" than "negotiation."
The police negotiating team accepted an exclusive interview with "Hong Kong 01". Police Constable Cheng Baotang witnessed a citizen falling to his death from a building 10 years ago. He was determined to join the negotiating team. He understood the importance of listening. "Will you get his hope for life? I have to catch it if I need to, and pull it back.” Policewoman Zhu Wanwan once rescued a woman who was in a critical situation. She described herself as a negotiator, "but she has heard more than talked about it." She believes let Xun. The deceased feel cared and rekindled the hope of survival is the key to success.
The negotiation team will control the negotiation robot to deal with critical situations for long-distance communication.
(Photo by Liang Pengwei)
Zhang Jianbin, Chief Training Officer of the Police Negotiation Team, pointed out that in reality, it is impossible to "ding" with one sentence to make the victim give up committing suicide. On the contrary, in the negotiation process, "listening" is more important. "The victim may be emotionally troubled. It is necessary to understand through listening, relieve his emotions, establish mutual trust, affect his thoughts, and thereby affect his behavior, so that he can return to a safe place."
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Zheng Baotang, a member of the police negotiating team, belonged to the stormtroopers 10 years ago. One night, someone was reported to be dangerous and stood outside the railings of the building. However, when they arrived at the scene, the victim refused to persuade him to commit suicide on the spot. Save lives.
In just four months after joining the negotiating team, Zheng Baotang understands the importance of listening. "When listening, you will not have any beliefs or hope for life. If you have, you must catch it and pull it back."
In April this year, the government evacuated residents of a building in Tuen Mun in response to the epidemic. Zheng was in charge of lobbying a resident to leave. He recalled that the scene was a high-risk area, and it was hot and hot when wearing protective clothing. It was more difficult to communicate when wearing a mask. It is difficult for people to leave Anshu District. Wearing protective equipment also affects communication, and finally understands the concerns of the victim. With the cooperation of the team, he succeeded in getting him to leave the housing estate for isolation.
Policewoman persuaded the injured woman to "understand the needs"
A member of the police negotiation team, Zhu Wanxi, once handled a suicide attempt at a dangerous location. The female victim was trapped and drank alcohol, which increased the difficulty of communication. After hours of listening, Zhu worked hard to meet her needs and made her express her feelings. , Successfully persuaded the female victim to give up committing suicide, "Although she is called a negotiator, she has actually listened to more than talked about. When a person wants to end his life, he must be very seriously troubled, and he needs someone to understand and care most."
The negotiating team currently has two tools to assist in negotiations. They mainly deal with critical situations for long-distance communication. The negotiation ball can be thrown at a position of 20 meters. There are speakers, microphones and multi-angle lenses inside; if the host has dangerous items, it can be dispatched. The negotiation robot can be remotely controlled to a range of 80 meters to maintain a safe distance. It is also equipped with a radio and sound device. The two lenses can be adjusted to facilitate communication with the victim.
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