If defective products still find their way onto the market, a recall is often initiated.
We have summarized here what that means and how you should behave as a customer.
When there are errors in the manufacture of products, a recall is often initiated.
With a recall, the companies want to take the affected product off the market.
We have summarized here how you should behave in the event of a callback.
Munich - Again and again
errors can occur
in the
manufacture
of products.
A bicycle with loose screws,
salmonella
in minced meat or
germs
in skin care products are just a few examples of what can go wrong when processing
goods
.
It becomes particularly problematic when these errors are not recognized by quality control and the products reach the market normally.
Then the dangerous goods can cause serious (health)
damage
to unsuspecting consumers
.
Recall of defective products: This is how the goods are withdrawn from sale
In order to remove faulty
products
and goods that have nevertheless found their way to
supermarkets
, discounters * or even to
customers'
homes, the manufacturing company then starts a so-called
recall
. In the
event of
a
recall
, the
company will
publish
a statement detailing which
product
has failed and what type of failure it is.
It is usually also communicated what
damage
can occur if the
products are used
anyway and whether there is a special risk group.
For example, children's toys can be
affected
by a
recall
because small parts can come loose and pose a risk of suffocation.
In this case, toddlers and infants as a risk group would be particularly
affected
by the recalled
product
.
+
Product recalls are not uncommon, especially when it comes to food.
© dpa / Oliver Berg
Product recall: This happens after a recall - this is how customers find out about it
In the event of a
recall
, the corresponding
product
will be immediately
removed from the sale
by shops,
supermarkets
and discounters * so that no more defective goods can be sold to end consumers. In the event of a recall, however, it is particularly important
to inform
the
customers
who have already bought the affected products and also
to withdraw
these
products
from the market.
Customers should therefore always be attentive when it comes to
callbacks
.
Often these are advertised directly in the shops, but also shared on various pages on the Internet.
Another means of disseminating recalls is the KATWARN disaster warning app.
This sends a push notification to the smartphone in the event of particularly serious callbacks.
In the context of the Corona crisis *, for example, there was a recall regarding certain protective masks *.
Recall: Bought affected product?
This is how customers should behave
But what should you do if you
have purchased
a
product
that is subject to a recall?
The first and obvious step is to stop using the product or, in special cases, to take it out of the reach of small children or
allergy sufferers
.
The second step then depends somewhat on the particular callback.
However, the standard procedure is to
return
the
recalled
product to the store where it was purchased.
In most cases, no receipt is required and the purchase price is refunded.
The company will inform you of any deviating procedures in a
callback
.
* merkur.de is part of the nationwide Ippen digital editorial network
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