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Consumer vouchers|It is rumored that pharmacies charge 2% service charge, Octopus responds

2021-08-02T05:29:37.271Z

Electronic consumer vouchers will be distributed on August 1. A picture circulated on the Internet shows that a customer patronizes a pharmacy in Sha Tin District for shopping. When paying with Octopus, the merchant also charges a service fee equal to about 2%. Octopus replied to "Xiang



Electronic consumer vouchers will be distributed on August 1.

A picture circulated on the Internet shows that a customer patronizes a pharmacy in Sha Tin District for shopping. When paying with Octopus, the merchant also charges a service fee equal to about 2%.


When Octopus responded to "Hong Kong 01", according to the account opening agreement signed by Octopus and the merchant, the merchant can only charge the actual price of the goods. If additional fees such as handling fees are charged, Octopus has the right to cancel the merchant's qualifications.


A customer visits a pharmacy in Sha Tin District and pays with Octopus, but the merchant also charges a service fee.

(Online picture)

A receipt circulated on the Internet showed that someone bought nutritional powder and two boxes of diabetes medicine at "Wan Shun Cosmetics" in Shimen, Sha Tin, for a total of 1,006 yuan.

However, the bill showed that in addition to the charge for the goods, the pharmacy also asked the customer for a service fee of 21 yuan, which is equivalent to 2% of the price of the goods, so the total amount increased to 1,027 yuan.

The customer paid by Octopus, but the meaning of the "service charge" is unknown.

"Hong Kong 01" visited the pharmacy in the afternoon, but the clerk did not respond immediately and only the reporter left contact information.

Later, the pharmacy uploaded a CCTV clip on its Facebook page, and issued a document stating that the staff had explained to the customer that the Octopus was used to process a transaction with a consumption amount of more than 200 yuan, and a 2% handling fee would be charged.

The pharmacy explained that because the store is operating on a small scale, if the selling price includes the bank charges incurred by using Octopus, the transaction is a loss of money.

However, its facebook page cannot be logged in today (2nd).

Octopus: The agreement states that only the actual price of the goods can be received

According to Octopus, according to the account opening agreement signed between Octopus and the merchant, the merchant can only charge the actual price of the goods and cannot charge additional fees. If the account opening agreement does not charge additional fees, such as handling fees, Octopus has the right to cancel the merchant’s qualifications.

Octopus also stated that it is verifying whether the merchant has charged additional handling fees and will cancel the merchant's qualifications if any.

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Source: hk1

All news articles on 2021-08-02

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