The government issued an initial payment of 5,000 yuan in electronic consumer vouchers yesterday (1st), and Tap & Go, one of the four designated electronic payment platforms, is suspected to be faulty.
There are "bitter masters" who set up a "Tap&Go Bitter Master Recovery" group on social platforms. Many people in the group said that they encountered transaction failures, system failures, false deductions, and failure to receive verification codes when using Tap & Go.
Even if the transaction is successful, the system will have "surprise".
The citizen Mr. Ho said that the day after the payment was successfully made, he found that the balance had changed from "zero to negative." He said bluntly that "I don't know the response", and worried that "I will send three thousand mosquitoes and then I will get one thousand mosquitoes back."
▼Citizens receive consumer vouchers in the early morning▼
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Tap & Go will issue electronic consumer vouchers in two phases. However, yesterday there were a series of suspected failures in the system. Some victims even opened a "Tap&Go Sufferer Recovery" group on social platforms. Many citizens said in the group that they would use Tap When & Go encountered problems such as transaction failure, system failure, wrong deduction, failure to receive verification code, etc.
If the balance becomes negative, the hotline is blocked
Even if some citizens make the payment successfully, they will not escape the fate of system failure.
Mr. Ho pointed out to "Hong Kong 01" that yesterday, he used the coupon to go to the gold shop for shopping, and the journey went smoothly.
But then he opened the app again and found that the balance had become negative. He said bluntly at the moment, "Don't know it is better than the reaction, don't know if you will send three thousand mosquitoes afterwards, you will get one thousand mosquitoes back."
He continued to point out that he has always been a Tap & Go user, and noticed that "sometimes (Tap & Go) the system will be unstable and sometimes the server will die." However, Mr. He pointed out that he is not yet aware of how to handle the situation. "(Hotline) has been notified to call It’s not that time, I’ll tell you how long it takes to squeeze.” Only “Wait for a few more days and the balance will return to zero”, or go to the store directly to check in the future.
Mr. He pointed out that the day after the successful payment, he found that the balance had changed from "zero to negative."
(Provided by interviewee)
Tap & Go did not respond further on the situation
"Hong Kong 01" inquired about the relevant situation with Tap & Go. Tap & Go replied that it noticed that some customers were unable to use coupons to pay, and found out the reasons with partners and made improvements to gradually return the payment function to normal. The public apologized for the inconvenience, but there was no further reply regarding the situation encountered by Mr. Ho.
▼$5000 Electronic Voucher Lazy Bag▼
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Consumer coupons | One wonder for one netizen: Haven't seen the long queue of OK multiplayer coupons?
Coupon earphone discounts｜12 Fender/Sony/Bose Bluetooth headsets and speakers can buy consumer vouchers within $2000｜After spending 2 hours and still fail to pay, Tap&Go sufferers keep playing apps: continue to use consumer vouchers without confidence｜Office of the Financial Secretary: If a merchant makes a fake transaction Cash-in-aid will be blacklisted for consumer vouchers｜The government reiterated that merchants are not allowed to charge commissions. The retail catering industry has not seen the opportunity to increase consumer vouchers.｜The retail industry is expected to benefit more than 10 billion yuan from the doubling of business in the retail industry yesterday
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