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Coupons|Payment fails after spending 2 hours. Tap&Go sufferers keep playing apps: No confidence to continue to use

2021-08-02T07:17:46.672Z


The government issued the first installment of 5,000 yuan electronic consumer vouchers yesterday (1st). One of the payment platforms, Tap & Go, was suspected of malfunctioning. A large number of people who wanted to use Tap & Go for shopping were rejected. There are suffering masters to the "Hong Kong 0


The government issued the first installment of 5,000 yuan electronic consumer vouchers yesterday (1st). One of the payment platforms, Tap & Go, was suspected of malfunctioning. A large number of people who wanted to use Tap & Go for shopping were rejected.

A bitter owner said to "Hong Kong 01" that the process of adding a virtual card to a mobile wallet has experienced many obstacles. After successfully adding the card, he thought that the payment could finally be made successfully, but the transaction was rejected many times. "Try 4, 5 times".

She originally planned to go to Broadway to buy electrical appliances worth 6,000 yuan, but she failed to complete the transaction after spending nearly two hours in the store.


Tap & Go said on the social platform that it noticed that some customers were unable to use coupons to make payments. They are working with partners to find out the reasons and have made improvements to gradually return the payment function to normal. I am deeply sorry for the inconvenience caused to the public.


The government issued the first installment of 5,000 yuan electronic consumer vouchers yesterday (1st). One of the payment platforms, Tap & Go, was suspected of malfunctioning. A large number of people who wanted to use Tap & Go for shopping were rejected.

A "Tap&Go Sufferer Recovery" group was also opened on the social platform of the Sufferer. Many citizens said in the group that they encountered problems such as transaction failures, system failures, incorrect deductions, and failure to receive verification codes when using Tap & Go. .

▼Citizens receive consumer vouchers in the early morning▼


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During the period of blockade in the process of adding a card, it continues to "play apps"

Ms. Lai said that she has always been a loyal practitioner of Hong Kong Telecommunications Co., Ltd., so she planned to use Tap & Go when the electronic consumer coupons were first launched.

However, Ms. Lai pointed out that because she was "unused and not able to use it", yesterday when she wanted to go to Broadway in Harbour City to buy electrical appliances worth 6,000 yuan, she learned from the staff that she needed to download "Google Pay" first and add the virtual card to her mobile phone. Payment in the wallet, but the process has not been smooth.

Users need to tap the "Mastercard" card face in the Tap & Go app, and then manually enter the card information into the "Google Pay" app to complete the card addition process.

But Ms. Li pointed out that when I wanted to read the card to obtain the card information, a 15-minute waiting page popped up. During this period, I continued to "play apps" and need to wait again. I don’t have any bullets (received), and I’m waiting for every part.” I originally planned to make the payment successfully, but it was rejected many times during the transaction. “Tried 4 or 5 times,” and the staff also told her no Customers who rarely use "Google Pay" have the same problem.

Ms. Li pointed out that she was rejected many times when using Tap&Go for transactions, "trying 4 or 5 times."

(Provided by interviewee)

Loss of confidence in the platform: I have no confidence to continue to use it, and will the Three Thousand Mosquito Club get another porridge afterwards

She mentioned that she originally planned to use consumer vouchers with her family to buy electrical appliances, and then use a credit card to pay for the remaining expenses. "The homeowner successfully paid with Octopus", but the transaction was unsuccessful when she used Tap & Go. In the end, Broadway staff arranged arrangements for her. Keep the goods, "(Household business people) 2,000 mosquitoes should be a deposit." She bluntly said that she was very disappointed with the arrangements of Tap & Go and the government. There is no stress test in the large organizations," he said, describing that there is a big gap between the experience and expectations this time.

She asked the government to let all the suffering masters choose other payment platforms again.

There was a problem in the card adding process, the staff said that it could not be handled

Ms. Wu wants to add the Tap & Go virtual card to her mobile wallet since last Wednesday, but Tap & Go’s mobile application shows that the card has been added to someone else’s mobile wallet, and related records will also be deleted in its application.

Ms. Wu has been inquiring about the incident with Tag&Go for several days, but the other party has always referred her to contact the technical department and the telecommunications provider CSL she used. The technical department told her that she could not handle the situation for the first time.

Ms. Wu wants to add the Tap & Go virtual card to her mobile wallet since last Wednesday, but Tap & Go’s mobile application shows that the card has been added to someone else’s mobile wallet, and related records will also be deleted in its application.

(Provided by interviewee)

Ms. Wu said that every time she logs in to Tap & Go, two-factor authentication is required. Therefore, she believes that her Tap & Go card is not stolen. It is suspected that the number of the same card was registered by two people at the same time.

Ms. Wu still has not been able to register the card to her mobile wallet. She said that she would not use "Tap & Go Rewards" in the future. She also pointed out that her friends who use "Octopus" have successfully used the vouchers, and she feels deeply about choosing the Tap & Go platform. regret.

Another bitter, Mr. Huang, also registered for Tap & Go due to the consumer voucher craze. After obtaining the consumer voucher, he planned to add new clothes to a physical store, but was rejected many times when he paid 1,740 yuan with Tap & Go, and finally had to use cash. Paid.

When Mr. Huang paid 1,740 yuan with Tap & Go, he was rejected many times, and finally had to use cash to pay.

(Profile picture)

Tap & Go means that the cause has been found and improvements have been made

Tap & Go said on the social platform that it noticed that some customers were unable to use coupons to make payments. They are working with partners to find out the reasons and have made improvements to gradually return the payment function to normal. I am deeply sorry for the inconvenience caused to the public.

▼$5000 Electronic Voucher Lazy Bag▼

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01News

Source: hk1

All news articles on 2021-08-02

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