Consumer vouchers were officially issued, and some pharmacies charge additional handling fees to citizens who use Octopus for shopping. Octopus Sales and Marketing Director Li Yuer told "Hong Kong 01" today (2nd) that they are following up on the case, emphasizing that the Octopus and the merchant are in the agreement It is clear that customers cannot charge additional fees, and if they violate the regulations, they can cancel the agreement and terminate the service.
Li Yuer urged the public not to patronize merchants that charge additional handling fees, and reminded merchants to abide by the account opening agreement. She also pointed out that only one similar complaint has been received so far.
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"Wan Shun An Cosmetics" in Shimen, Sha Tin was accused of charging a 2% handling fee for customers using Octopus, which caused heated discussions in the community.
The Octopus Company stated that it had taken action immediately after receiving the relevant complaint and sent personnel to investigate.
Li Yuer said that according to the account opening agreement signed by Octopus and the merchant, the merchant can only charge the actual price of the goods. If the account opening agreement does not charge additional fees, such as handling fees, Octopus has the right to cancel the merchant’s qualifications.
If the situation is true after investigation, the contract will be terminated.
Li Yuer, Octopus Sales and Marketing Director.
(Provided by interviewee)
Li Yuer urged the public not to help if they find that some merchants charge extra fees, and remind merchants to abide by the contract and not to transfer the cost to customers.
As for whether customers can recover the fees that have been charged, she said that Octopus can only see the total cost of each transaction, not every fee, or it is difficult to recover.
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In addition, Li Yuer pointed out that only one similar complaint has been received so far, emphasizing that the general process of receiving and using consumer coupons through Octopus is generally smooth. Some users encounter some difficulties in receiving because they don't remember which Octopus card they used.
Check the information on the Octopus website. During the coupon program period, new merchants can directly apply to Octopus to install the Octopus payment collection device without paying any installation or rental fees. Merchants who apply to use the commercial version of the Octopus App to receive payment will receive free gifts. One Octopus mobile cash register and exemption of bank account fund transfer fees.
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