The government has issued the first instalment of 5,000 yuan in electronic consumer vouchers. The Director General of the Consumer Council, Huang Fengxian, said during the RTHK program that as of now, the Consumer Council has received 26 complaints about consumer vouchers.
Some members of the public reported that some merchants took the opportunity to sit on the floor and raise the price.
Some market vendors have pointed out that some market stall owners believe that the commissions and fees charged by electronic payment tools are relatively high. Even if the current arrangement for six months of fee-free provision is not cost-effective in the long run, stall owners are deterred.
The industry recommends that the authorities negotiate with the operators to reduce the handling fees for file holders and improve the market network, which I believe will help promote electronic payments.
▼Consumer coupons issued on the first day▼
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The government's 5,000 yuan electronic consumer voucher program has issued the first instalment.
Lin Fuquan, executive vice chairman of the Hong Kong, Kowloon and New Territories Federation of Traders Associations, attended the Hong Kong and Taiwan program "Millennium" today (3rd) and said that because stall owners will consider factors such as usage rate and handling fees when introducing electronic payment tools. In addition, the rate of installing electronic payment tools in public markets varies depending on how old and new the market is.
He continued that some market stall owners believe that the electronic payment tool platform has higher commissions and fees. Even if the current coupon scheme is free of handling fees for half a year, it is not cost-effective in the long run. "It is not attractive."
Some people suggested that the Food and Environmental Hygiene Department compulsorily and assist the stall owners to install electronic payment tools when they renew their contracts with stall vendors.
Lin Fuquan said that the government is welcome to provide assistance, but believes that the installation should not be mandatory.
He also suggested that the authorities negotiate with the operators to reduce the handling fees for stall holders and improve the market network, which I believe will help promote electronic payments.
Lin Fuquan, executive vice chairman of the Federation of Hong Kong, Kowloon and New Territories Traders Associations, pointed out that stall owners consider the use rate of electronic payment tools, handling fees, etc., plus depending on the newness of the market, the rate of installing electronic payment tools in public markets varies.
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Consumer Council receives 26 complaints about consumer vouchers
The Director General of the Consumer Council, Huang Fengxian, also stated in the same program that up to now, the Consumer Council has received 26 complaints related to consumer vouchers, of which 23 complaints were received in the past two days; the content involved the customer service of the electronic payment platform and System stability, 3 cases involved merchants charging additional surcharges.
She pointed out that some citizens reported to the Consumer Council that when they had trouble using consumer vouchers, they called the customer service hotline of the electronic payment platform, but no one answered them. There were also complaints that the platform suddenly blocked the card and failed to receive the welcome offer.
In addition, the Consumer Council has also received filings from citizens stating that some merchants are suspected of taking the opportunity to sit on the floor and raise the price, "when ordering a buffet, it costs 278 yuan, and when you go to the consumer voucher, it costs 348 yuan." "Take the tip."
The Director-General of the Consumer Council, Huang Fengxian, also stated on the program that as of now, the Consumer Council has received a total of 26 complaints about consumer vouchers.
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Huang Fengxian pointed out that the Consumer Council has reported to the relevant electronic payment platform that it is recommended to provide information on frequently asked questions on the Internet to answer consumer questions.
She also reminded the public to pay attention to the relevant preferential terms when using consumer vouchers, and keep the receipts or promotional leaflets. If there is a dispute, it can be used as evidence.
▼Citizens receive consumer vouchers in the early morning▼
Consumer vouchers｜The Consumer Council received 26 complaints and 2 complaints related to the service quality of pharmacies. The most consumer vouchers｜A list of 7 major supermarkets and department stores. Buy $2000 and get $1000 free with payment methods. Chihwa’s response voucher｜Many hotels refuse to accept Octopus vouchers for buffets at Nina Hotel: Toot Octopus does not need to be out of place vouchers ｜A pharmacy in Shatian charges customers a handling fee and cancels their account vouchers after Octopus investigations ｜It takes 2 hours to fail to pay Tap&Go Suffering master keeps playing the app: continue to use it without confidence
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