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Coupons|Tap & Go apologizes for system problems and promises to refund within one week

2021-08-03T16:19:03.045Z

The government issued the first installment of 5,000 yuan electronic consumer vouchers the day before (1 day), and the electronic payment platform Tap & Go was suspiciously faulty. Some "bitter masters" have set up "Tap & Go Bitter Masters Recovery" groups on social platforms, many



The government issued the first installment of 5,000 yuan electronic consumer vouchers the day before (1 day), and the electronic payment platform Tap & Go was suspiciously faulty.

A "Tap & Go Bitter Lord" group has opened a "Tap & Go Bitter Lord Recovery" group on social platforms. Many citizens have reported that they have encountered problems such as transaction failures, system failures, false deductions, and failure to receive verification codes.

Some members of the public stated that even if the transaction was successful, the balance "changed from zero to negative" the day after the payment was made.


Tap & Go said today (3rd) that it apologized for the inconvenience that customers encountered due to system problems.

Regarding customers who were wrongfully deducted by using the coupon, the company will arrange a refund within one week and will notify them after the refund process is completed.


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Tap & Go stated that it sincerely apologizes for the inconvenience encountered by customers due to system problems when using coupons, and will do its best to find out the source of the problem and take corresponding remedial measures.

For customers who were wrongly deducted when using coupons, Tap & Go will arrange a refund within one week and will notify them after the refund process is completed.

In addition, Tap & Go is working closely with Fiserv, a payment processing service provider, to take appropriate remedial measures for system problems.

The company will continue to actively monitor the situation and take further follow-up actions when necessary.

Tap & Go emphasized that the system has now returned to normal operation and will continue to monitor the situation closely.

▼8.1 First day of issuance of electronic consumer vouchers▼


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▼8.1 First day of issuance of electronic consumer vouchers▼


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01News

Source: hk1

All news articles on 2021-08-03

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