The first installment of 2,000 yuan in electronic consumer coupons of 5,000 yuan was issued on Sunday (1st). The Consumer Council revealed today (4th) that it has received 42 consumer vouchers-related complaints, of which 4 involved additional charges by merchants and 3 involved merchants’ price increases. .
There are complaints that some health care service companies require consumers to purchase 3,000 yuan products before they can use consumer vouchers.
The Director-General of the Consumer Council, Huang Fengxian, reminded citizens that there is no return, refund or cooling-off period for large-value purchases with consumer vouchers. They should also pay attention to the minimum consumption, time limit or maximum number of people required by shopping malls. They should carefully compare different offers. At the same time The receipts and related promotional materials should be kept so that they can be used as evidence in case of disputes.
Four days after the issuance of consumer vouchers, the Consumer Council of China stated that of the 42 complaints it has received, 20 are related to four payment platforms, 10 are related to "Tap&Go", 5 are related to Octopus, 4 are related to AlipayHK and 1 are related to WeChat Pay. , And 5 other cases were purely merchant cases.
There were 4 complaints involving merchants charging extra fees. Most of them charged about 10 yuan extra fees when using Octopus. The merchants involved included pharmacies, cake shops and convenience stores.
Huang Fengxian believes that she understands that merchants want to use consumer coupons to stimulate the economy to get more benefits, but they should abide by the relevant contractual provisions of the platform.
One of the consumer complaints is that a health care service company requires customers to spend more than 3,000 yuan in order to use consumer vouchers to pay. Huang believes that the practice is not ideal. Product discounts and take the opportunity to increase prices, but since consumer vouchers have only been launched for a few days, the Consumer Council needs time to understand and follow up on related issues.
▼8.1 First day of issuance of electronic consumer vouchers▼
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From last Thursday to yesterday, the Consumer Council has inquired about different promotional offers of about 250 merchants and shopping malls, including more than 30 retail outlets, 33 fitness and beauty services, and discounts offered by 108 shopping malls.
Some mall discounts involve consumers who can receive mall cash coupons for spending over a specified amount, but there are only 30 per day. It is believed that malls can increase the number of related promotion places so that guests can enjoy the discounted places;
In addition, some shopping malls pointed out that you can get discounts when you spend the specified amount. However, the discounts are different when you use coupons through different payment platforms. You can enjoy 12% off when you use one platform, but only 10% off when you use other platforms. .
In addition, partly because of the different time limits, consumers are prone to confusion.
In addition, some beauty shops only provide consumer guides, and the discounts are not available, so consumers should pay more attention.
Huang Yanxian reminds consumers that some large-value merchants, including fitness centers, telecommunication companies, etc., do not have return, refund or cooling-off period for large-value purchases using coupons, and pay attention to the minimum consumption amount, time limit or number of people in shopping malls. As for the upper limit, different discounts should be carefully compared, and consumers should also keep receipts and related promotional materials so that they can be used as evidence in case of disputes.
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