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Consumer vouchers|Consumer Council received complaints that department stores refused to refund, so check the refund method of 5 department stores

2021-08-09T10:02:22.444Z


[5000 yuan consumer vouchers/government electronic consumer vouchers/octopus/AlipayHK/Wechat pay/Tap & Go] The first batch of 2,000 yuan consumer electronic vouchers will be distributed on August 1, but Huang Fengxian, Director General of the Consumer Council


[5000 yuan consumer vouchers/government electronic consumer vouchers/octopus/AlipayHK/Wechat pay/Tap & Go] The first batch of 2,000 yuan consumer electronic vouchers will be distributed on August 1, but Huang Fengxian, Director General of the Consumer Council, said that early Previously received consumer complaints that a department store refused to refund and only the cash coupons of the department store could be refunded.

The reporter today (9th) inquired one by one from Wing On Department Store, Mong Kok Sincere Department Store, Shatin Yada Department Store, Tsuen Wan’s AEON and DON DON DONKI. There is a difference. As for SOGO in Causeway Bay, there is no reply for the time being. The following will explain the refund procedure after shopping with coupons.


▼Citizens receive consumer vouchers▼


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Consumer Council: Received 105 complaints involving consumer vouchers

In an interview with the radio station, Director General Huang Fengxian of the Consumer Council pointed out that as of last Friday (6th), the Consumer Council had received 105 complaints involving consumer coupons.

Among them, consumers complained that some department stores refused to refund and only refunded the department store's consumer vouchers.

She described the practice as unreasonable and emphasized that unless the company stated in advance that the customer would not allow the customer to return or refund, the payment should be returned to the customer's coupon.

Huang Fengxian announced that as of last Friday (6th), the Consumer Council had received 105 complaints involving consumer coupons.

(Information Picture/Photographed by Huang Shuhui)

The reporter called today to 6 department stores, including AEON, YATA, Wing On, Sincere, SOGO, and DON DON DONKI to inquire about the refund procedures after shopping with electronic vouchers. Except that SOGO in Causeway Bay has not responded yet, Other companies have different treatment methods, such as Wing On Department Store and Sincere Department Store, both of which emphasize the need to comply with the government's non-cashable regulations. Therefore, no refunds are accepted, only exchanges are accepted.

Wing On Department Store, Sincere Department Store: Only accept exchanges

The staff of Wing On Department Store stated that customers can replace goods of the same value within seven days with the receipt, but the staff must make sure that the goods and their packaging are intact, otherwise no exchange will be accepted.

The staff of Xishi Department Store also pointed out that they only accept replacements, and can also make up money to replace goods with different prices, but they also need to ensure that the goods and their packaging are intact.

Yada: Exchangeable or refundable cash vouchers

As for the staff of Yada Department Store, they can accept replacement of goods of the same value or return cash coupons.

There are no restrictions on the use of the Yada cash coupon, and the period is two years.

However, the staff reminded that Yada Department Store does not accept AlipayHK's consumer vouchers as payment.

▼Octopus merchant discount lazy bag▼


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AEON: All except Octopus can be refunded to the account

The AEON staff said that if the amount of goods is less than 10 yuan, cash can be returned, and if the amount of goods is higher, customers can choose to exchange the goods or return the electronic vouchers.

However, the staff pointed out that since the coupons cannot be returned to the Octopus card, in order to prevent cashing out, only exchanges are accepted.

The other three value-stored payment tools can be refunded to the wallet in the account, but the staff said, "Tap & Go must be patient, and the payment will be refunded after 8 weeks."

Don Don Donki: Exchangeable and refundable in cash if out of stock

The staff of Don Don Donki said that if the quality of the goods has problems within seven days after the sale, customers can choose to exchange the goods, and when the goods are out of stock, they can choose to refund.

However, since it is impossible to tell whether the customer paid with coupons, cash will be returned.

The staff further explained that, in general, if customers pay with physical cards, such as credit cards, refunds can be arranged to the card. However, Tap & Go has no physical cards and cannot be refunded to AlipayHK and other stored-value payment tools. Return cash processing.

Electronic consumer vouchers|Parents claim to help reduce school start expenses, but the first two thousand yuan is not enough to buy second-hand book consumer vouchers|More than 300 people’s accounts fail to receive the Octopus: the consumer vouchers need to be restarted after a long period of time|The Consumer Council receives 105 complaints Some department stores refused to refund and only allowed customers to exchange goods. Sales on the 3rd of the exhibition shopping festival were nearly 60 million. Merchants pointed out that 90% of the ideal consumer coupons were used.

01News

Source: hk1

All news articles on 2021-08-09

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