[5000 yuan consumer vouchers/government electronic consumer vouchers/Octopus/AlipayHK/Wechat pay/Tap & Go] The first batch of 2,000 yuan consumer electronic vouchers will be distributed on August 1. Consumer Council Director General Huang Fengxian this morning (10 According to the program on RTHK, as of yesterday, the Consumer Council has received 127 complaints involving consumer coupons, technical problems related to stored-value payment platforms, unanswered customer service hotlines, surcharges charged by merchants, failure to use discounts, Commodity price increases, merchant disputes, etc.
Huang pointed out that when a consumer complaint was returned in a department store, he did not receive a return coupon, and only the department store's coupon could be returned.
She believes that the practice of department stores is unreasonable and calls on consumers to understand the terms clearly before using coupons to make purchases.
She also pointed out that due to the technical problems of Octopus, when a consumer requests a return, the buyer and the seller need to agree and decide on the method of return after agreement.
Further reading: Consumer Vouchers｜The Consumer Council received a complaint that department stores refused to refund, so check the refund method of 5 department stores
▼Citizens receive consumer vouchers▼
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Financial Secretary Chen Maobo reminded the public earlier that there is no minimum consumption requirement for using consumer coupons to shop or purchase services, and no additional charges are allowed. If a merchant violates the regulations, the stored-value payment tool operator or the Consumer Council will follow up. Enter.
The Director-General of the Consumer Council, Huang Fengxian, said that as of yesterday, the Consumer Council had received 127 complaints involving consumer coupons, of which 58 were related to technical problems with stored-value payment platforms and the customer service hotline was unanswered, accounting for more than half of the complaints.
Other complaints include surcharges charged by merchants, failure to use discounts, price increases, and merchant disputes.
Huang Fengxian announced that as of yesterday (10th), a total of 127 complaints involving consumer coupons have been received.
(Information Picture/Photographed by Huang Shuhui)
The Consumer Council says it is unreasonable
Huang Fengxian pointed out that when he received complaints from consumers, he would not receive a refund of the vouchers when returning the goods at a department store, only the department store vouchers could be exchanged.
Consumers believe that the department store did not explain it clearly before the transaction and are therefore dissatisfied with its return arrangements.
Huang believes that the department store’s approach is unreasonable, and emphasizes that unless the company has stated in advance that it will not allow customers to return goods or refunds, it should allow the return of customer coupons.
She urged consumers to understand the terms clearly before using coupons to make purchases.
Huang continued that due to the technical problems of Octopus, when consumers request to return the goods, the buyer and the seller need to negotiate and decide on the method of return after approval.
As for the other three stored-value payment platforms, you can directly refund the consumer coupon payment to the consumer's account.
▼Octopus merchant discount lazy bag▼
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The platform charges merchants a fee. Consumer Council: Should not pass on to consumers
Huang Fengxian pointed out that in more than 100 cases, 7 to 8 involved merchants' levying of surcharges.
Some stores stated that they were charged a 2% handling fee by the platform for using the stored-value payment platform to collect payments, so they charged customers with a surcharge.
Huang uses credit cards as an example. When merchants accept the payment method, they should not charge customers, believing that these merchants’ practices are unfair. "When you accept it, you should not pass the handling fee on to consumers."
As for some merchants who require payment with consumer vouchers, there is also a minimum consumption.
Huang Fengxian said that this problem is more common in restaurants or restaurants. For example, there are restaurants that cost only RMB 20-30 for "one cup and two pieces", but customers are required to spend more than RMB 100 before using coupons.
She believes that in order to revitalize Hong Kong's economy by introducing consumer vouchers, restaurants should not set minimum spending.
Consumer vouchers｜The Consumer Council received a complaint that the department store refused to give a refund, just look at the 5 department store refund methods. Electronic consumer vouchers｜Parents say it helps reduce school expenses, but the first installment of two thousand yuan is not enough to buy second-hand book consumer vouchers｜More than 300 people Failed to claim Octopus due to invalid account: restart after a long time has not been used
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