The SI-DEP, the platform that allows you to retrieve the QR Code needed for the health pass, is still doing its own thing.
If last Monday evening, the portal was no longer accessible to users wishing to access their precious sesame, this Friday it is the turn of pharmacists to no longer be able to connect.
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Since around 3:30 p.m., it has been impossible for them to access the SI-DEP professional portal.
"When we try, it grinds and it displays an error message asking us to try again later,"
says Philippe Denry, vice-president of the Federation of community pharmacists (FSPF). At 10 p.m. he still couldn't connect.
A nationwide bug that poses a problem since if the pharmacies do not enter the results of the antigenic tests carried out on the platform, the customers do not receive the QR code attesting to their negative result and therefore cannot present health pass necessary in restaurants, bars, cultural places among others but also for travel.
"We gave these people a piece of paper on which was written that they were negative for covid-19 but officially it is the QR Code that
prevails
"
, explains Philippe Denry who has received many calls this afternoon from customers. worried.
Strong demand
Especially since demand was particularly strong this Friday.
"Since the entry into force we have already 40 to 50% more demand for Covid screenings and this Friday there was 50% more than in recent days"
, testifies the pharmacist. For its part, the Directorate General of Health (DGS) assured in a message to professionals that everything was being done to resolve this failure as quickly as possible. Contacted by
the Parisian
she assures that it
"is not generalized"
and that it
"concerns only antigenic tests, not PCR tests"
.
According to Philippe Denry, this bug, already observed several times at the end of the day this week but which had never lasted more than 45 minutes, is probably due
"to a saturation of the portal because it is the weekend and it doesn 'may not be configured to absorb all these increasing demands since August 9'
.
Do it as quickly as possible
The only solution for pharmacists: try to connect again tomorrow and, if possible, enter all the results of the day before on the platform as quickly as possible so that their customers can access their QR code.
“Some pharmacies like mine will start their day earlier to report these results.
It is especially important for people who have to travel, ”
testifies Philippe Denry.
The federation of dispensing pharmacists pleads so that in the event of a breakdown the document provided by pharmacies to their customers which includes the time and result of the test as well as the pharmacy's stamp, be authentic in the event of a control, not if only temporarily.