Intelligent fleet management system helps to reduce accidental taxis by 60% with camcorders or infringement of personal privacy

Last year there were close to 3,500 taxi accidents. When the accident happened, the person in charge of some companies that manage multiple taxis may not be able to grasp all the information in time, which may be rather confusing.

Some taxi fleets introduced the "Smart Fleet Management System" last year to help keep track of drivers' work records, make changes, and watch real-time driving pictures.

Data shows that after the installation of the intelligent fleet management system, the number of accidents in the fleet has dropped by 60%, and the number of insurance claims has also dropped by 80%.

However, about 10% of the taxis of the car dealership have installed in-car video cameras. The Privacy Office stated that the relevant activities may be the collection of "personal data" and are regulated by the "Privacy Ordinance." System, and to avoid accidental loss or use of data, it is recommended that drivers, vehicle owners, or operators carefully consider the need to install related video recording equipment, and whether there are other feasible solutions that do not infringe privacy.

The system has two applications to make taxi management online

Chengye Motors is the first taxi fleet in Hong Kong to introduce an advanced technology management system. In September last year, it installed dash cams and smart black boxes for all 72 taxis, which can record 21-day driving images and data. The system is equipped with two Two applications, namely the "driver app" and the "owner/manager app", data can provide even assistance to fleet managers, while monitoring the driver's driving behavior to improve management efficiency.

Taxi drivers can use the "driver app" to learn about attendance arrangements, vehicle information, change arrangements, and rent, deposit, or maintenance records online; vehicle owners and fleet managers can view them through the "owner/manager app" The mileage, real-time location, driving status, and driving video of each vehicle can help managers to remotely check driving records and provide real-time road assistance.

Xie Zhixiong, the manager of Chengye Motors, said, "In the past, there were no tech helpers. When an accident happened, it was often based on estimation, and it would be more chaotic in disguise."

Accidental fragments made into teaching materials to be wary of drivers

Data shows that the accident number of Chengye's fleet after the introduction of the system has dropped by 60%, and the number of insurance declaration cases has dropped by 80%. Xie Zhixiong believes that this is because the system will record a large number of accidental clips that can be used as teaching materials. The video is shared with the taxi drivers under the fleet to make the drivers vigilant or aware of their own problems.

Managers can also analyze the information provided by the system, remind drivers to improve driving skills and attitudes towards passengers, and even suggest changes in appearance and image to help drivers increase their business volume.

Taxi installs in-car video camera or infringes privacy

Xie Zhixiong said that about 10% of Chengye taxis have installed in-vehicle video cameras, saying that they are used to protect the driver and passengers in physical collisions, or when there are complaints, and that the video cameras will only film the back of the passengers’ heads, and A video notice will be posted in the car to notify passengers, emphasizing that they are not worried about privacy issues.

"Hong Kong 01" inquired to the Office of the Privacy Commissioner for Personal Data. The Office replied that if the footage of the camera can identify the passenger, it is collecting "personal data" and is regulated by the "Privacy Ordinance", reminding the driver to notify the passenger The recording system has been activated, while ensuring that the purpose of collecting data is for actual needs, and to avoid accidental loss or use of data.

The Privacy Office recommends that taxi drivers, vehicle owners or operators, before deciding to use a video recording system for monitoring, assess the risk of infringing on the privacy of others, carefully consider whether there is a real need to install related video recording equipment, and consider whether there are other comparisons. For a feasible solution that does not infringe on privacy, relevant parties can also refer to the "Guidelines for CCTV Monitoring and the Use of Aerial Cameras" published by the Privacy Office.

Taxi old Xingzun once saw 13 phones in the front of the car crashed by a driver born in the 1980s due to an app: he hit two generations of taxi drivers for half a second. Half of the aging problem is more than twice the number of accidents for older drivers over 60

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